Customer Service Representative

Lizette Narvaez

*** ******** ******* ********* ***********. 203-***-****, **************@*****.***

Professional Experience:

Fairfield Inn Suites, Manchester, CT

**/****- **/****

Housekeeper

I was responsible for maintaining assigned rooms perfectly clean, as well other assigned areas throughout the hotel

PakMail ; West Hartford, CT

3/2013 –06/2013

Customer Service Rep.

I assist customers in mailing their shipments through USPS, Fed Ex, and UPS, as well as general office duties such as: maintaining and updating departmental logs, filing, copying, faxing, running cash registers and servers.

Companions & Homemakers; Farmington, CT 03/2011-01/2013

Companion

I helped people who are not able to perform daily living activities; such as housekeeping, laundry, groceries, and, help people take care of themselves; cook, feed, help groom and bathe, dress, etc.

Job Pro Temp Agency

09/2009-02/2011

Performed different duties ranging from customer service to housekeeping at different companies as assigned by Job Pro

Burlington Coat Factory; Waterbury, CT 03/2008-08/2009

Customer Service Representative

I assisted customers in finding items throughout linen department. I also worked the cash register when necessary, maintained department clean and presentable, followed daily schedule, policies, & procedures as mandated.

Pinnacles Temp Agency; Waterbury, CT 09/2007-09/2008

Temp

I worked at different locations as needed I worked in factories in assembly lines, packing & weighing, customer service jobs, etc.

E- Tour and Travel; Orlando, FL 06/2006-06/2007

Customer Service Representative

Answered all incoming calls via multi line console in a timely manner

Assisted callers in setting up vacations, car rentals, and hotels

Assisted in new employee orientations

Dunkin Donuts; Orlando, FL 2/2006-06/2007

Customer Service Representative

Crew Team Lead

Clock in at 4:00am and prepare store and foods for morning crew

Assisted in enforcing all policies, and safety procedures

Made daily deposits, and bookkeeping

Assisted in generating monthly employee schedules

CCMC; Hartford, CT 10/2000-10/2005

Resource Center Associate

Answered all calls coming in to main hospital number, and extended callers to their desired destinations in an effective and efficient manner

Updated departmental policies and procedures

Maintained any and all emergency, pagers, and call phone logs

Originated all emergency call pages, both via pagers, cell phones, and overhead paging

Saint Francis Care; Hartford, CT 02/1987-04/2000

Message Center Operator- started as msg. center operator, and made it to manager of Telecommunications

Answered all calls coming in to main hospital number, and extended callers to their desired destinations in an effective and efficient manner

Updated departmental policies and procedures

Maintained any and all emergency, pagers, and call phone logs

Originated all emergency call pages, both via pagers, cell phones, and overhead paging

Education:

Assoc. Criminal Justice – in progress Axia College of University of Phoenix Online

2010- Still taking classes

CNA Capitol Community College Hartford, CT

09/2012 – 12/2012

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