Service Representative Customer
Resume:
Mojisola Tariah
Houston, TX *****
*********@*****.***
Diligent and detail-oriented Customer Service Representative with 3 years of experience providing exceptional customer support through various communication channels. Proficient in Microsoft Office Suite and providing administrative/clerical support with proven ability to streamline processes, reduce response times, and contribute to overall operational efficiency. Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Call Center
Mattera Holdings.-Houston, TX
January 2022 to May 2024
• Responded to customers via chat, phone and email answering phone calls and questions on products and pricing in a professional and hospitable manner ensuring high levels of customer satisfaction.
• Collaborated with other departments to help fulfill customer requests directing phone calls to appropriate personnel or department.
• Maintained customers inquiries log for follow-up building strong relationships with customers which led to increased loyalty and repeat business.
• Resolved Customer complaints in a timely and effective manner escalating issues when necessary.
• Assisted with office administration duties such as filing and scheduling appointments.
• Minimized call response times and streamlined the process thereby contributing to overall operational efficiency of the Company.
Customer Service Representative/
Flowgas Ltd.-Lagos
February 2017 to November 2021
• Input and updated information into databases or spreadsheets with accuracy and efficiency.
• Verified and corrected data for errors or inconsistencies, ensuring data integrity.
• Organised and managed digital and/or physical records, ensuring easy retrieval when needed.
• Participated in the order and procurement of OCTG Line pipes, valves and flanges required for installations on an FPSO.
• Coordinated with suppliers and field teams to manage the logistics, quality control, and proper usage of pipes in oil and gas operations, including monitoring inventory and performing technical evaluations. Education
Bachelor's degree in Chemistry
Ahmadu Bello University - Kaduna
September 1991 to June 1994
Enhanced vendor coordination and delivery schedules, improving on-time delivery performance by 25% and reducing delays in project timelines.
Skills
• Microsoft Office Suite, (4 years)
• Logistics (2 years)
• Organizational skills (2 years)
• Data entry (2 years)
• Office experience (3 years)
• Microsoft Office (4 years)
• Microsoft Word (4 years)
• Administrative experience (3 years)
Additional Information
Excellent communication ( written & verbal) and interpersonal skills. Strong organizational, time management and multitasking abilities. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Ability to lift and move packages weighing up to [weight limit, e.g., 25 pounds]. Reliable, punctual and able to work independently with minimal supervision. Open to flexible schedules.
Key Achievements :
Successfully scheduled over 35 appointments daily increasing overall productivity. Reduced appointment no-shows by 95% through effective follow-up calls and reminders.
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