Customer Service Advisor
Resume:
Joseph Martinez
Servitude must proceed by leadership from Within
San Jose, CA 95111
*****.*********@******.***
Experienced and reliable customer service advisor with extensive experience providing assistance in a busy construction setting and personal service industry. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team situations and independent. Proven ability to listen attentively, solve problems quickly and efficiently, and create high- quality professional relationships with clients. Fully committed to following company procedures and earning the respect of loyal customers.
Willing to relocate to: Waikīkī, HI - Honolulu, HI - Kalihi, HI Authorized to work in the US for any employer
Work Experience
Service Advisor
Roadie-San Francisco Bay Area, CA
April 2019 to Present
• Trained new personnel regarding company operations, policies and services.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
• Handled customer issues with confidence, using complex problem-solving to provide effective resolution.
• Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Operations Director
Home Story Doors-San Francisco, CA
May 2014 to January 2019
• Ran all daily functions, operations, coordinated sales appointments, meetings, overlooked all revenue productive Salesforce duties and responsibilities.
• Worked with clients to guarantee satisfactory product specifications prior to production.
• Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
• Assisted new partners with program planning by presenting profitable goals and forward-thinking objectives.
Shop Hand-Installer-Sales-Op. Director-Asst. GM
Interior Door Replacement Company-Mountain View, CA June 2001 to April 2014
• Championed staff performance recognition initiatives, promoting a culture of continuous learning and professional development within the organization through training, safety practices, & relative people skills.
• In charge of set up, prep, and clean up of shop and CNC Machine (Pro Master XL) (Nor-field Magnum) Milling and staging of each production per customer/
• Job P.O. Materialized and Outfitted all Projects accordingly per Job site, RFI’s.
• Customer satisfaction by way of contact, Prep & Clean up of Installation, final walk through with client, and closing out and finalizing of contract payment. Education
Associate of Arts in Business Communications
San Jose City College - San Jose, CA
August 2002 to February 2005
H.S. Diploma
Live Oak High School - Morgan Hill, CA
July 2002
Skills
• Detailed orientated (10+ years)
• Communicative (10+ years)
• Personable (10+ years)
• Computer savvy (10+ years)
• Social media literate (8 years)
• Very hands on and relatable (10+ years)
• Inbound Call Management (6 years)
• Problem Resolution (10+ years)
• Translation and Interpretation Services
• Price Quoting (10+ years)
• Resolved product issue through consumer testing. (10+ years)
• Achieved Installer of the Month several times by completing tough installations with accuracy and efficiency. (10+ years)
• Supervised team of 20+ staff members. (8 years)
• Achieved Diamond Certified Employer Award 3 yrs consecutive in Partnership with American Home Renewal (HomeStory Doors)
• Fair Housing regulations
• Management (8 years)
• Supervising experience (10+ years)
• Organizational skills (10+ years)
• Customer service
• Team management (10+ years)
• Mentoring (10+ years)
• Purchasing (8 years)
• Upselling (10+ years)
• Salesforce (6 years)
• Supply chain
• Outside sales (4 years)
• CNC (2 years)
• Microsoft Outlook (6 years)
• Leadership (10+ years)
• Time management (10+ years)
• English (10+ years)
• Sales (10+ years)
• Performance Management (6 years)
• Project Management (8 years)
• Business Development (6 years)
• Communication skills (10+ years)
• Property management
• Microsoft Excel (10+ years)
• Yardi
• Microsoft Office (8 years)
• Restaurant experience
• Leadership (10+ years)
• Supervising experience (10+ years)
• Pallet Jack
Awards
Recognition
• Diamond Certified
• BBB Awarded 2015-2019
• Bay Area community leadership award
Recognition
April 2015
• Diamond Certified
• BBB
• Bay Area Community Leadership Award
Certifications and Licenses
Driver's License
Motorcycle License
CPR Certification
Food Handler Certification
July 2024 to Present
First Aid Certification
Forklift Certification
Pallet Jack Certification
Assessments
Work style: Reliability — Proficient
May 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Attention to detail — Proficient
May 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient June 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Sales skills — Proficient
March 2024
Influencing and negotiating with customers
Full results: Proficient
Retail customer service — Proficient
March 2024
Responding to customer situations in a retail setting Full results: Proficient
Sales fit — Proficient
March 2024
Measures the traits that are important for success in sales positions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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