Office Assistant Customer Service

NICOLE CARTRETTE

Professional Summary

Organized and dedicated Medical Office Assistant with proven track record of providing exceptional customer service

in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple,

concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Skills

e Patient Scheduling e Strong Organizational Skills

e Professional Telephone Etiquette e Insurance Verification

Work History

Medical Secretary/Scheduler 01/2017 - Current

Gastroenterology Specialists Of Gwinnett — Lawrenceville, GA

Updated patient information and insurance details for accurate electronic medical records.

Coordinated patient scheduling, check-in, check-out and payments for billing.

Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

Performed various administrative tasks by filing, copying and faxing documents.

Scheduled patient appointments in respective doctors’ calendars and followed up with reminder phone calls.

Greeted and interacted with patients to provide information, answer questions and assist with appointment

scheduling.

Obtained payments from patients and scanned identification and insurance cards.

Answered phone calls and messages for busy Gastroenterology medical facility, scheduling appointments, and

handling patient inquiries.

Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Prepared and processed patient referrals and transfer requests.

Collected and documented patient medical information such as blood pressure and weight.

Verified patient insurance coverage and collected required co-payments.

Explained procedures to patients to reduce anxieties and increase patient cooperation.

Implemented care and efficiency improvements to support and enhance office operations.

Liaised with patients and addressed inquiries, appointment requests and billing questions.

Paramedical Examiner 06/2015 - 12/2016

Apps Paramedical — Roswell, GA

e Performed EKG tests on clients based on health status and medical history.

e Interviewed customers to record medical history and lifestyle information.

e Collected blood samples from clients following safety and biohazard handling procedures.

e Packaged and shipped samples to laboratory for processing.

Medical Assistant 10/2008 - 01/2016

Athens Area Surgical Associates — Athens, GA

e Sanitized, restocked, and organized exam rooms and medical equipment.

Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Obtained client medical history, medication information, symptoms, and allergies.

Performed medical records management, including filing, organizing and scanning documents.

Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before

depleted.

Taught patients about medications, procedures, and care plan instructions.

e Answered telephone calls to offer office information, answer questions, and direct calls to staff.

e Helped improve patient outcomes by educating and advising on relevant treatments and care.

Education

Medical Assistant Diploma : Medical Assisting 12/2004

Everest Institute - Jonesboro, GA

Contact this candidate