Customer Service Social Media
Resume:
Gabriel Taijeron
*************@*****.***
I am a team player, responsible, professional and ready to get things done in accordance with personal and organizational values, vision, and goals.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Substitute Teacher
Sherman ISD - Sherman, TX
November 2014 to Present
Substitute teacher in this and three other districts. All grades and special education. Enthusiasm and professionalism are all I am about. Life experiences typically capture the interest and respect of my students.
Crew Member
Little Caesars Pizza - Vernon, TX
December 2022 to January 2023
Ensure customer satisfaction by preparing food and beverage orders in a team setting. Customer Service. Food prep. Janitorial.
Proctor
WTS Energy - Houston, TX
June 2018 to January 2023
Proctor for exams of adults. Ensured student integrity, assisted as needed for explaining test language to students, assist as needed for technical support to exam providers, assist exam takers with computer use. Senior Pastor
Trinity Baptist Church Lakeview - Lakeview, OR
September 2022 to October 2022
Established and re-established good community relations with a non-profit organization, led the weekly instruction of organizational behavior, and practiced non-stop recruiting and organizational leadership. CSR
Teleperformance - Remote
July 2021 to August 2021
Customer Service Representative in training.
Texas Works Advisor I
State of Texas
May 2021 to July 2021
Collect information, advise and apply policy for Medicaid and SNAP programs under supervision. Pastor
RGV Christian Assembly - Edinburg, TX
July 2020 to October 2020
Teaching, counseling, cultural education, social/cultural appreciation training, staff/volunteer recruiting, Business Management, leadership, customer service, counseling, staff/volunteer recruiting, web administration, social media administration. Church closed without scandal or controversy. 1. Attention to Detail - Performing work based on outlined guidelines and procedures; 2. Customer Service -Providing support to system users; 3. Oral Communication- Communicating technical information orally to non-technical audiences; 4. Problem Solving- Providing established alternatives to resolve IT issues. IT Support/Pastoral Intern
Trinity Baptist Church - McAllen, TX
January 2020 to July 2020
Assist Pastor in coordinating worship services and experiences, interact with congregation and volunteers to assure optimal spiritual expression in a social environment. Business Management, leadership, customer service, counseling, staff/volunteer recruiting, web admin, social media admin, troubleshooting both PC and Mac platforms with network connectivity and data retrieval. Used out of the box thinking to expand wi-fi hybrid network. Ensured web and social media use would reflect well upon organization. Some IT asset purchasing/installation to expand Wi-Fi footprint and coordination with ISP. 1. Attention to Detail - Performing work based on outlined guidelines and procedures; 2. Customer Service -Providing support to system users; 3. Oral Communication- Communicating technical information orally to non-technical audiences; 4. Problem Solving- Providing established alternatives to resolve IT issues. ER Patient Access Representative
Wilbarger General Hospital
July 2019 to August 2019
Coordinated patient access to ER and safeguarded processing of sensitive HIPAA information. Front Desk / Housekeeping
The Veranda Inn - Nocona, TX
May 2019 to May 2019
Front Desk check in, and housekeeping with laundry duties. Pastor
Bonita Baptist Church - Bonita, TX
June 2018 to March 2019
Business Management, leadership, customer service, counseling, staff/volunteer recruiting, web admin, social media admin.
1. Attention to Detail - Performing work based on outlined guidelines and procedures; 2. Customer Service -Providing support to system users; 3. Oral Communication- Communicating technical information orally to non-technical audiences; 4. Problem Solving- Providing established alternatives to resolve IT issues. Auto Sales Consultant
Car Mart - Sherman, TX
July 2016 to December 2016
Retail Customer Service. Order taking. Negotiation. Sales. Follow up. Appointment setting. Sales Associate/Customer Service
RFJ Auto Group - Sherman, TX
July 2015 to February 2016
Retail Customer Service. Order taking. Negotiation. Sales. Follow up. Appointment setting. Information Systems Technician
US Navy
December 2010 to October 2014
Customer Service. Training. Military guard. Auditing. Follow up. Appointment setting. Janitorial. Custodial. Stock Keeping. Record keeping. Inventory. Armed guard. PII and information safeguarding. Painting. Painting and preservation. Safety supervisor. Tools inventory. Shift Supervisor. Shift Manager. Work center and workshop manager. Labor supervisor. Skills trainer. Experience in Network, Windows XP/2000/GOTS Software management and installation. 1. Attention to Detail - Performing work based on outlined guidelines and procedures; 2. Customer Service -Providing support to system users; 3. Oral Communication- Communicating technical information orally to non-technical audiences; 4. Problem Solving- Providing established alternatives to resolve IT issues. EKMS Custodian: Inventory Control, Asset management. Can install, learn and administer and software program. Experience includes auditing data, safeguarding from internal misconduct/espionage, and legal/ethical accountability. Supervisor of network technicians in a team setting with stock assets, and proficient in quality control of the use and life cycle of those assets, from production to destruction or highly accounted transfer.
Daily data entry.
Help Desk Manager / Watch Supervisor.
Ensured timely, diplomatic and professional response to officers/executivies, technicians and entry-level workers to use computers that I ensured proper use and installation of. Installed, maintained, and repaired PCs and peripheral equipment such as switches, routers, mice, keyboards, printers, speakers, microphones and ensured equipment's safety in hazardous shipboard environments.
Followed procedures as help desk operator, desktop support tech, installer and maintainer of IT networks. Cyber Security assistance in detecting Welchia worm attack, resulting in the removal from the network. Advanced Damage Control/Locker Leader Course
Supervised as Communications Watch Officer
Planned Maintenance System Work Center Supervisor
Mess Deck Master at Arms (Food Service Manager) Damage Control Division maintainer/supervisor, Motorcycle Safety Coordinator, In Port / At Sea security / Officer of the Deck qualified and experienced, Created a motorcycle safety video and motorcycle safety web page. Education
Completion in Computer Networking and Information Technology ACI Learning - Dallas, TX
December 2020 to January 2021
Associate's of Applied Science in Networking Technology Tidewater Community College - Virginia Beach, VA
March 2002 to April 2003
Associates of Applied Science in Information Technology / Networking US Navy IT University - Dam Neck, VA
2002 to 2003
High school diploma or GED in General Studies
Grossmont High School - La Mesa, CA
August 1990 to June 1994
Bachelor's in Business
Liberty University
Skills
• Sales, auto (1 year)
• Hospitality management (2 years)
• Microsoft Office (10+ years)
• Microsoft Excel (10+ years)
• Microsoft PowerPoint (10+ years)
• HTML (4 years)
• Office Administration (1 year)
• Data Entry (10+ years)
• Janitorial (10+ years)
• Cleaning (10+ years)
• Cleaning team management (10+ years)
• Front Desk (4 years)
• Minor Computer Repair (5 years)
• Teaching (5 years)
• retail sales (1 year)
• Organizational Skills (5 years)
• Joint Operations (6 years)
• Cabling (5 years)
• Ethernet (5 years)
• Facilities Management
• Active Directory (5 years)
• Network Support (5 years)
• LAN (5 years)
• Food Service Management (1 year)
• Microsoft Windows (6 years)
• Operating Systems (10+ years)
• Communications (10+ years)
• Protective (10+ years)
• Security (10+ years)
• Protective & Security (10+ years)
• Microsoft Windows Server (5 years)
• DNS (5 years)
• Administrative Experience (2 years)
• Clerical Experience (2 years)
• Help Desk (5 years)
• DHCP (6 years)
• TCP/IP (6 years)
• Disaster Recovery (Less than 1 year)
• Negotiation (2 years)
• Microsoft Word (5 years)
• Customer service (10+ years)
• Troubleshooting (10+ years)
• IP networking (6 years)
• Web design (3 years)
• English (10+ years)
• TCP (6 years)
• Technical Support (10+ years)
• Microsoft Exchange (5 years)
• Cyber security (3 years)
• Sales (1 year)
• Military (10+ years)
• Computer literacy (10+ years)
• System Administration (4 years)
• Help Desk (4 years)
Military Service
Branch: Navy
Service Country: United States
Rank: E6
January 1995 to October 2014
• Studying documentation provided with new or revised software and taking appropriate steps to install software
• Monitoring the use of disk space
• Preparing routine workload reports showing system use and available capacity
• Submitting recommendations to improve the efficient use of the system and responding to special requests for system data
• Maintaining and updating system files necessary to control all aspects of system operations and access
• Performing other related duties and responsibilities as assigned/required Certifications and Licenses
Driver's License
December 1993 to Present
Assessments
Sales skills — Proficient
September 2020
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
February 2021
Identifying and resolving common customer issues
Full results: Proficient
Technical support: Customer situations — Proficient November 2020
Responding to technical support situations with sensitivity Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
February 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
US Navy, E6: Prepared, composed, or reviews correspondence prepared for the purpose of obtaining or supplying information. Responsible for updating and obtaining concurrence for policies and procedures. Completes all forms, business papers, and personnel actions including assisting in responses to labor and employee relations issues that may be sensitive in nature, including the PIV process. Timekeeping and additional duties related to this as needed. Performs office automation duties using such software applications as desktop publishing, calendar, word processing, Excel spreadsheet, PowerPoint and other software packages, spreadsheet, database, and/or graphics. Creates agendas, minutes, reports, letters, policies for concurrence, policies, and compiles presentations etc. Creates tools for tracking/trending analysis and monitoring of data. Utilizes advanced software functions including automatic generation of contents, spreadsheets, database management. Utilizes scanners and fax machines daily. Processes incoming or outgoing mail, including the processing of certified or express mail. Performs general mail handling and distribution including sorting, opening, date stamping, classifying, processing and routing mail. Records, processes and controls registered, insured, priority, reply or certified mail. Receives and directs callers and visitors by providing information, functions, activities and personnel. Retrieves phone messages from voicemail and routes accordingly. Types a variety of materials; to include letters, reports, memoranda, minutes, rosters, mailing lists and schedules; these may be in rough draft or final form. Utilizes Microsoft Office and other software or devices to produce a variety of documents such as letters, minutes and reports, from the fields of medicine and science; uses special reference materials such as medical dictionaries or pharmaceutical manuals as needed. Responsible for supplying and monitoring paperwork required by Human Resources, including but not limited to, new employee orientation, proficiencies, appraisals, employee check out.
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