Customer Service Delivery Driver
Resume:
Brooke Kirchenwitz-
Eterno
Contact
Racine, WI 53404
***************@*******.***
Summary
Adaptable results-oriented professional with extensive experience in office management, tailoring, remote work, and volunteer services. Demonstrates a strong ability to learn new skills independently as evidenced by becoming a proficient seamstress and tailor. Skilled in customer service, managing schedules, and maintaining cost efficiency. Excels in both small personal office setting and large corporate environments. Committed to enhancing operational efficiency adn fostering positive client relations.
Education
Gateway Technical College
Kenosha, WI 53405
Certified Nursing Assistant- 2010
HSED- 2004
Experience
JUNE 2021- PRESENT
Delivery Driver DoorDash
- Delivered food, and items to customers, ensuring timely and professional service.
- Used GPS and navigation apps to find efficient routes, often changing the preset route to a quicker path.
- Verified order accuracy at pick-up and delivery points.
- Managed payments and resolved delivery-related
issues.
- Maintained a high customer satisfaction rating through effective communication and service.
- Consistently holding Platinum Rating due to placing importance on customer satisfaction
JUNE 2021- DEC 2023
Assistant Manager/ Receptionist GF Turfcare- Spring Green
- Welcomed clients, managed phone calls and emails.
- Coordinated appointments, service schedules, and meetings.
- Handled all invoicing, billing, and client records, ensuring privacy and secure filing procedures.
- Managed inventory lists and reordering supplies for lawncare, keeping the yard techs stocked with
necessary supplies.
Key Skills
Customer Service
Office Management
Tailoring (Self-Taught)
Alterations/Seamstress
Remote Work Proficiency
Time Management
Cost and Profit Balancing
Inventory Management
Staff Training and Supervision
Marketing Support
Problem Solving
- Prepared contracts, and service agreements;
collecting signatures and implemented new system for more secure filing standards with less loss.
- Contributed to marketing efforts, updating social media, paper ads, and signage in key areas.
MAY 2019 – JUNE 2021
Distribution Office Assistant Manager Waltco Inc.
- Supported daily administrative tasks and record- keeping.
- Recorded and turned in excel files for payroll and route records weekly.
- Coordinated the movement of goods for timely
deliveries
- Conversed with clients on changes in routing and to reroute when difficulties arose.
- Oversaw office staff, provided guidance for efficient operations while manager was on route daily.
- Prepared reports on staff, distribution, time off requests, and payroll
- Daily email and multiline phone communication with HR and management in Green Bay, WI.
MAY 2014 – MARCH 2019
Kitchen Manager & Wait staff Donovan’s Reef
- Managed customer interactions and resolved
complaints
- Planned full menu, changing details for holidays
- Prepared all menu items, and provided exceptional customer service.
- Donovan’s Reef food and service received multiple accreditations while under my management.
- Ensured compliance with health and safety regulations
- Scheduled staff planning out which employees fit well in peak and slow times based off their performance records.
Leadership
I am a leader in every role I have been in throughout life, I enjoy working and tend to over achieve simply because will not do the bare minimum, always going above and beyond to do the job correctly and well.
References
Available upon request.
Contact this candidate