Customer Service Part-Time

Server Caregiver

Merrill Gardens - Palos Verdes Estates, CA

May 2024 to Present

A compassionate caregiver provides assistance with daily tasks and activities to help seniors live more independently. Responsibilities can include personal care, bathing, grooming, dressing, toileting, and mobility assistance. Provide household tasks. Light housekeeping, laundry, and meal preparation. Providing companionship, emotional support and social interaction. Complete patient medication records. Develop and lead activities for service users. Record a written log of every task done to those you provided care for. Wear a walkie-talkie, pager, phone, gloves, and mask. Response immediately to every residence medical alert. After responding to the call, clear the patients medical alert necklace. Communicating to caregivers what was done and what are the special needs to give continual care to those who need it. Must be consistently, nice, loving, and compassionate to those who are weak and vulnerable. Server

Oak Management Group - Torrance, CA

August 2023 to May 2024

I worked at Ivy Park, then Oakmont. They are both the same company. The Server is responsible for serving food in a friendly, courteous manner, and performing a variety of duties in and around the dining area and kitchen in order to enhance the customers' experience, in accordance with the company’s mission, and values. Seat residences with wheelchairs and walkers to tables. Serve residents, family members, and visitors in a professional, dignified, efficient, and courteous manner. Accurately and professionally take residents and guests food and beverage orders and enter them into the pos. Regular food orders to special needs. Normal diets to mechanical soft, etc. Prepare foods and place on trays. Load food carts to be delivered to memory care floors. Prepare orders for room service. Place on large carts and deliver them to rooms. Set up and break down (bus) tables. Assure compliance with all proper serving techniques/etiquette (e.g. serving from left, clearing used dishes between courses, etc.) Full time worker. Prepare salads from scratch. Make brownies from scratch. Cut fruit. Prepare foods every day. Full time.

Cashier Checker

Pavilions Grocery Store - Rolling Hills Estates, CA

May 2023 to August 2023

Responsibilities. Manage transactions with customers using cash registers. Scan goods and ensure pricing is accurate. Collect payments weather in cash, credit or gift cards. Issue receipts, refunds, change or tickets. Redeem stamps and coupons. Cross-sell products and introduce new ones. Resolve customer complaints, guide them and provide relevant information. Greet customers when entering or leaving the store. Maintain clean and tidy checkout areas. Track transactions on balance sheets and report any discrepancies. Bag, box or gift-wrap packages. Handle merchandise returns and exchanges.

Shift Leader

Crumbl Cookies Franchises - Rolling Hills Estates, CA

March 2023 to April 2023

Shift Leader is responsible for executing all front of house and back of house team member functions Additionally responsible for managing shifts, executing the store plan to achieve established standards, sales and profits, operating and maintaining the store to maximize guest satisfaction and profitability. Make cookies from scratch, using big Hober industry mixers. Baking cookies on parchment paper sheets, using walk in ovens. Frost and decorate cookies frosting made from scratch, using food timers on all products and organize ingredients and cookie's dough with food timers. Prepare cookies to customers custom orders. Travel to other locations to pick up ingredients we ran out of.

Shift Leader

Pick Up Stix Restaurant - Torrance, CA

March 2023 to April 2023

Shift Leader is responsible for executing all front of house and back of house team member functions. Additionally responsible for managing shifts, executing the store plan to achieve established standards, sales and profits, operating and maintaining the store to maximize guest satisfaction and profitability. Supervise shifts in the absence of the general manager. Primarily responsible for taking Guest orders, handing out orders, dealing with guest complaints, and delegating duties in the absence of the manager. Strive to be the best in the industry in everything I do. Becomes well versed with hospitality standards, menu and ingredients, and the various responsibilities that you will be held accountable for on a daily basis. Have a great eye for detail, will make sure the kitchen, dining room and service areas are neat and clean at all times, and that the food prepare and serve is just as it should be according to Pick Up Stix standards.

Host/Banquet Server

Terranea Resort - Rancho Palos Verdes, CA

April 2022 to March 2023

Large dining room floor management experience. It's an art of balancing open tables, reservations, and waiting guests. At the start of my shift, as a host, I must review the reservations and select the appropriate table for the guests. Work three Apple tablets. This requires a lot of critical thinking. Taking reservations in person and by phone. I am trained to ask for the following information. Number of guests, highchairs or boosters, wheelchairs, walkers, or service animals, table or booth preference, indoor or outdoor preference, dietar restrictions, birthdays or events, time and date, contact Information. Greeting a customer promptly. Pay attention to customers who are waiting by arrival order. Managing servers and balancing the act of making sure everyone has the same amount of guest, in their section. This position requires constant communicating with the servers and other hosts. Banquet Server. It is of great importance to be on time for this position. We must prepare banquets, such as polishing silverware, glasses and folding napkins. (Up to 700 or more). Setting up tables and centerpieces. Being prepared to serve hors d'oeuvre and hot meals. Wearing the proper uniform and a white towel over my left arm. Only speaking, when being spoken to. Giving lots of great excellent customer service. Serving fortune 500 companies and million dollar weddings. Working up to 12 hours per shift. I am used to working a lot of overtime at both positions.

Grill-Food Preparations

McDonald's - Torrance, CA

November 2021 to March 2022

Start work at 6:30am. Make 60 or more burritos from scratch in 30 minutes. Make burger food bar for lunch. Make shredded lettuce, slivered onions, tomatoes, pickles & make dehydrated onions. Put it in proper containers and put timers on everything I take out of the freezer to put in large walk-in refrigerators. Prepare sliced cheese in proper containers. Take Beef & sausage out of freezers, to stock frigerators by the grill. Defrost biscuits, hotcakes, Griddle's and bake them. Bake pies & cookies. Fold boxes & bags to be fill. Put food timers on everything that is out on the floor to be served. Change every two hours! Transfer foods from freezers to refrigerators, making sure boxes are closed. Stock all paper goods. Cook off of two large big grills. Cooking beef patties, sausage patties, sirloin patties, Canadian bacon, bacon, round eggs, scrambled eggs & folded eggs. Professionally clean the grill which scraper and grill pads! Change temperatures of the grills. Expedite food orders, continually! Properly rotate all foods in freezers, refrigerators & food table. Prepare all breads. Make sure all breads have food timers and are rotated by date. Constantly moving, cleaning, stocking & preparing. Communicating with the coworkers and meeting their immediate needs. Make sure I wear proper colored latex gloves for certain foods & in food preparation. Blue gloves for raw meats & clear gloves for food preparation, always. Operating the fryers for chicken, McNuggets, french fries, onion rings and hash browns. Baking pies, biscuits and cookies. Making different types of coffee drinks. Preparing ice cream cones and milkshakes. Taking inventory of frozen and refrigerated goods. Dry goods inventory.

Hostess/Cashier

Norms Restaurant - Lomita, CA

January 2020 to March 2020

Did company online modular and video training to do the work correctly. Tested on learned material and pass tests. Greeted and seated customers in a timely fashion. Answer phones and place food orders. Prepared condiments for orders to go. Prepare food orders for Door Dash, Uber eats, etc. Serve customers food orders. Rang up food checks & collected cash, credit cards, plus gift cards. Counted my money drawer out.Collected food and Credit receipts. Divided tips among all the servers. Clean menus. Government shutdown of all restaurants because of Covid virus. I worked at Panera Bread Restaurant also. I had two jobs.

Server/Cashier

Panera Bread - Torrance, CA

November 2019 to March 2020

Did company online modular and video training to do the work correctly. Tested on learned material and pass tests. Greet customers immediately, when they entered through the door. Take customers food orders. Suggest food and drink add-ons per order. Communicated with chefs for my customers food orders. Make coffee and drinks. Made fresh coffee. Change out old coffee for new brews, every two hours, with timers on them. Clean tables, floors, windows, bathrooms, stocked paper goods and condiments daily. Change santee buckets every 2 hours with fresh chemical cleaning fluids and fresh towels. Put timers on everything. Change every two hours. Prepared condiments for orders to go. Prepare food orders for Door Dash, Uber eats, etc. Rang up food checks & collected cash, credit cards, plus gift cards. Counted my money drawer out. Collected food and Credit receipts. Fast pace and high demands. Lots of multitasking! Constantly on my feet, moving always! lol Gave a lot of wonderful customer service. The Covid virus hit and we were shut down immediately. I worked at Norms restaurant at the same time.

Athlete-Floor Sales

Nike Factory Store - Torrance, CA

April 2019 to August 2019

Greet customers, offering assistance with clothing, shoes and online ordering. Answering phones immediately. Carried a mobile, walkie-talkie, I Phone and price merchandise scanner. Unloading a truck, hanging and pricing merchandise. Folding T-shirts. Stocking, front facing and steam ironing merchandise. Constantly cleaning. Signing people up with their email address and helping them download the Nike app.( literally)! Handling high traffic floor customers. Worked all store positions and cashiering. My gift was selling and talking with customers continually. Full time. Seasonal worker only!

Counter Sales

Torrance Bakery - Torrance, CA

February 2019 to April 2019

Started my workday at 6:00am. Greeting customers immediately. Offering assistance & knowledge of bakery food products. Selling & up selling bakery goods. Taking merchandise, cakes & cookies orders, in person or by answering the phones. Communicating clearly with customers about their food orders. Packing & boxing Bakery Foods. Packaging up to 600 cookies! Learning the extensive bakery menu with the addition of new items. Making coffee & Cappuccinos drinks. Changing old coffee every two hours to new brews, with timers. Stocking many bottle drinks and rotating to current date. Ringing up sales, Cashier. Lots of stocking & cleaning throughout the day. Ability to work in a fast pace, high customer traffic business from morning to closing. Always moving & standing on my feet. Be on time for work & work breaks. Closing the Bakery with packing away bakery goods.

Education

College in Business/ Fashion

El Camino College / Los Angeles Trade Tech College - Torrance, CA

September 1987 to September 1990

Skills

Certifications and Licenses

ServSafe

February 2020 to February 2023

Food Card Handler Certification

April 2023 to April 2027

Pharmacy Technician Certification

None

I have viewed and taken over 50 Relias videos and test. I have passed a live scan security check. I have passed a drug screening test by urine. I have taken two physical exams and passed. I have taken a tuberculosis test and passed. I have cared for my mother, who had dementia and Alzheimer’s.

Additional Information

California Responsible Beverage Service Training Certificate on: August 9, 2022

Server ID Number 312937889

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