Customer Service Business Office
Resume:
Corrina Martinez
Phoenix, AZ *****
*****************@*****.***
Accomplished Business Office Manager with 3 years of experience in accounts receivable, payable, and customer service. Proficient in QuickBooks, Excel, and Microsoft Office. Skilled in insurance verification, collections, and billing. Possesses a strong background in customer service and front desk. Authorized to work in the US for any employer
Work Experience
Business Office Manager
Lotus Villa and Memory Care-Fontana, CA
March 2024 to September 2024
• Managed daily operations of the business office, overseeing administrative tasks and ensuring efficient workflow
• Streamlined accounts payable/receivable process through automation reducing processing time
• Developed and maintained relationships with key stakeholders including clients, suppliers, and regulatory agencies ensuring smooth business operations
• Monitored office supply inventory levels regularly restocking as needed while minimizing waste resulting in reduced expenses
• Created reports/presentations using Microsoft Office Suite (Word/Excel/PowerPoint) presenting data analysis findings/recommendations to senior management teams Business Office Assistant
Highland Springs Care Center-Beaumont, CA
December 2022 to March 2024
• Verify insurance on all admission inquiries
• Maintain and update the Excel Daily Census
• Verify Medi-Cal/Medicare eligibility for all residents twice a month
• Obtain authorizations for custodial services
• Obtain TARs from Medi-Cal
• Prepare and process electronic billing for custodial claims to IEHP, Molina, Scan
• Bill co-insurance
• Generate and mail our Private Pay statements
• Post all payments to Point Click Care
• Take all Trust Account deposits to the bank
• Cash petty cash checks and maintain petty cash flow for residents
• Answer all incoming calls
• Assist with all other aspects of the Business Office Server
Eureka! Restaurant Group-Ontario, CA
March 2021 to December 2022
Always strive towards best customer satisfaction
Greet customers and present menus Make suggestions based on their preference Take and serve food/drinks order Up-sell when appropriate Arrange table setting
Keep tables clean and tidy at all timeCheck products for quality Deliver checks and collect payment’s Cooperate and communicate with all serving and kitchen staff. Server/Bartender
El Torito Restaurants-Ontario, CA
January 2020 to March 2021
Greet each customer within 2 minutes of acknowledging them Give the best customer service possible
Close up and do all side work needed before leaving Count each cash register.
Education
GED
Mojave River Academy - Colton, CA
Skills
• Office Management
• 10 Key Data Entry
• Front desk
• Phone Etiquette
• Typing
• Personal assistant experience
• Microsoft Office
• Personal Assistant Experience
• English
• Insurance Verification
• Multi-line Phone Systems
• Customer service
• ICD-10
• Word Processing
• Microsoft Outlook
• Medical billing
• Data Entry
• Microsoft Word
• Time management
• Front Desk
• Memory Care
• QuickBooks
• Accounts Receivable
• Bookkeeping
• Accounting
Certifications and Licenses
Food Handler Certification
Contact this candidate