Client Accounts High School
Resume:
Willie Satcher
*********@*****.***
Education
High School Diploma
Accounting Experience
Disa Global Solutions Solution Inc October 2022 to Present
AR Collection Specialist
Updating client accounts and closing client accounts
Submitting client purchase orders and documenting accounts sent to 3rd party collection agency
Reconciles various accounts
Monitor and maintain accounts that have filed for bankruptcy
Maintain monthly goal 22 million dollar
Contact customer with past due balance and update information in Great Plains
Willie’ Sweet Potatoes Pie / Catering June 2012 to Present
Key Qualification & Responsibilities
. Gather together all food supplies, utensils, decorations, heating elements, and serving trays needed for each
Catering event.
. Served food and beverage to guess while remaining conscious of dietary restrictions based on religion or health
. Responsible for site preparation and guess service
. Garnered high rating from customers, including host and guess alike
Puffer - (Contract)
Accounts Receivables March 2020 – October 2020
Aged Receivable Improvement: Reduce aged receivable 3.5 million to $800.000.00.
Make customer courtesy calls.
Perform other duties as assigned, Interfaces with customer care, pricing traffic sales department.
To resolve customer issues timely regarding invoices, term, pricing, and shipping errors.
Use software designed to support review of customer accounts and to document customer contact.
Working with Credit and Collection team on projects assigned to improve process to better service.
Internal business units. Updates sales and management on past due accounts by providing specific.
For each customer, Review and analyze weekly aging reports.
The Houston Chronicle (Contract)
Credit Representative August 2019 – January 2020
Contacting customer by phone and e-mail to collect past due balances and obtain payment commitments.
Ensuring DSO and 96% current goals are met.
Serving customers by answering general inquiries, invoice question and addressing customer concerns.
Researching reconciling and resolving account disputes, returned payments skipped and past due invoices, short pays, and cash on account balances.
Documenting and maintaining notes in the system regarding credit and collections activities.
Providing a monthly bad debt accounts report for an assigned book of business and prepare these accounts for collections agency / attorney handover.
Processing payment and providing payment remittance to AR.
Being punctual and creating a positive respectful and productive environment among peers and internal and external customers.
ABM Janitorial Industries Inc
Credit and Collections Specialist February 2017 – March 2019
Review accounts for collection efforts.
Making outbound collection call in a professional manner, while keeping improving customer relations.
Collect customer payment in accordance with payment due dates.
Aged Receivable Improvement :Reduce aged receivable 1.5 million to $ 110,000.00
Resolves client-billing problems and rescues accounts receivable delinquency.
Identify issue attributing to account delinquency and discuss them with management.
Review and monitor assigned accounts and all applicable collection reports.
Provide timely follow up payment arrangements.
Maintain 63 million Dollar Portfolios.
Mail Correspondence to customer to encourage payment of delinquent account.
Air Liquide (Contract)
Credit and Collections Specialist February 2016 – September 2016
Review AR aging daily and provide past due updates to management through weekly reporting.
Collection of overdue invoices / balances maintain collection notes in Get Paid, Oracle 12.
Identify customer dispute, deductions, and overpayment, follow up and coordinate with other parties to insure prompt resolution.
Resolve unidentified payment credit and adjustment in accordance with customer instructions.
Prepare past due report / list of major account in portfolio with balance 60+days past due.
Management of on hold orders list, emailed customer monthly statement and take payment.
Perform reconciliations along with thorough explanations to customer’s account.
Texas Outhouse Inc
Credit & Collections Specialist September 2012 – March 2015
Researched regarding unsettled account balance that complete or partially unpaid.
Maintained an accurate and clean aging report, ensure that cash and credits had been applied and process in a timely manner.
Placed customer on credit hold or release the credit hold as requested. Negotiated account resolution, inputted, and documented all actions within the collections system on daily basis.
Updated get paid data with client’s response and resolution issue.
Collected 80 % of over 120 days past due invoices in 4 weeks.
Work directly with sales department to provide them client’s information billing resolutions and dispute.
Maintained good customer relations with borrowers and resolved problems related to account delinquency.
Net Versant Telecommunications (Contract)
Credit Analyst March 2012 – June 2012
Processed credit applications and regularly reviewed/updated customers' credit profile and status key liaison between the Customer Master Governance stewards and Credit Analysts which included monitoring of pending credit applications analyzed financial statements, web-based research, determined credit worthiness, assigned, maintain, and monitored appropriate credit limits, and released orders.
Prepared summary of credit decision/recommendation for new applications, existing customer requests and annual reviews Maintained and monitored appropriateness of customer credit limits.
Generated and maintained monthly A/R receivable aging reports for Centralized Credit Shared Services Reviewed and assessed customer account portfolio for sales order releases and credit extensions.
Maintained departmental records for bad debt allowances, risk reports, cash projections and any other pertinent Credit/A/R related records.
Prepared and maintained Centralized Credit Shared Services relevant administration in a timely and accurate manner, i.e., DSO statistics and other credit / collections metrics. Prepared weekly blocked-order report to determine current and future order credit issues, release orders.
Spark Energy Gas & Electric
Collections Specialist June 2007 – March 2012
Verified Purchase Orders to match what is reflected on customer’s invoices.
Assisted customers with their casing/laydown, rathole, wireline, drill site rentals, well testing, water transfer and pumping inquiries.
Maintained appropriate documentation and transparency to support basis and rationale for customer credit decisions and limits.
Ensured escalations are handled appropriately by utilizing the established standard operating procedures both internally and externally.
Delivered account statements, invoices and system generated documents to customers in a timely fashion.
Monitored and maintained customer account credit requirements.
Contacted customers to collect on delinquent accounts both incoming and outgoing.
Was employee of the year twices, received arounds trip air fair anywhere in the United States
Also received $600.00 Sony Carmera
Also trained new employees on call center dailer
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