Certified Pharmacy Technician, Customer service representative, a rece
Resume:
D E B O R A H
C O U N T S
************@*****.***
Bonham, Tx 75418
PROFESSIONAL SUMMARY
Skilled team player with strong background in pharmacy environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. SKILLS
Customer service
Payment collection Preventive maintenance
Teamwork Analytical thinking
Customer relations Research
Safe driving
EXPERIENCE
Delivery Driver, NK Transit/Fed Ex, Jul 2022 Aug 2022, Sherman, Tx Loaded and unloaded vehicle, delivered packages to customers' doors and collected payments upon delivery.
Examined and evaluated product for damages, documented reasons for returns, and notified supervisors of repeat issues.
Tracked and maintained records for mileage, fuel usage and delivery instructions. Handled bagged products with care and delivered in good condition to customers' locations.
Researched and traveled most direct route to deliver items on schedule. Stacked, padded and properly secured delivery loads. Scanned confirmation of delivery to recipient client. LIfted and carried heavy loads using hand cart and pallet jack. Conducted routine safety check on vehicles prior to use. Reported delivery inventory variances and discrepancies to local dispatcher. Reviewed orders before delivery and confirmed completeness and proper invoicing. Maintained company truck with regularly scheduled service. Certified Pharmacy Technician, Walgreens Fulfillment, Dec 2021 Jul 2022, North Lake, Tx Reported prescription errors to pharmacists in line with company policies and procedures.
Filled prescriptions by retrieving, counting and dispensing pharmaceuticals. Rotated inventory for proper date management.
Participated in ongoing training to maintain high standard of clinical knowledge. DC
Used electronic system to access prescription information. Package Sorter, Amazon DFW8, Sep 2021 Dec 2021, Irving, Tx Verified each item contained legible address, sufficient postage and proper packaging.
Tended to range of sorting equipment such as computer scanning, mimeographs and bar-code sorters, monitoring operation and quickly clearing jams. Coordinated the effective and efficient routing of items based on their destinations and the related hubs.
Handled containers weighing as much as 90 pounds, including boxes, sacks and individual packages.
Sorted oddly-sized mail and problem packages by hand, segregating those requiring further special handling.
Followed established guidelines and procedures for maximum regulatory compliance. Finished tasks and job duties, adhering to deadlines to avoid delays. Maintained good working relationship with co-workers and management. Completed assigned tasks prior to shift end.
Cashier, Bucees, Jul 2021 Aug 2021, Melissa, Tx
Maintained high customer satisfaction levels by going extra mile to personalize service.
Accepted checks, debit and credit cards, and gift certificates in line with company policy.
Processed cash register transactions on POS, inputed product costs and gave back correct change.
Received feedback and complaints while demonstrating exceptional customer service.
Notified store management on product shortages and damages. Prepared customer purchases for easy transportation. Returned non-purchased products to shelves, maintaining strong visual merchandising.
Balanced cash drawers at shift beginning and end.
Greeted customers with prompt and friendly service. Verified prices and calculated totals using scanners and Point Of Sale (POS) systems. Certified Pharmacy Technician, CVS, Sep 2020 Jun 2021, Greenville, Tx Reported prescription errors to pharmacists in line with company policies and procedures.
Developed strong relationships with pharmacy patrons to cultivate customer loyalty. Filled prescriptions by retrieving, counting and dispensing pharmaceuticals. Resolved customer issues and answered questions to deliver positive customer experience.
Utilized pharmacy systems to enter patient and drug information. Adhered to company policy regarding good faith dispensing during prescription dispensing activities.
Assisted customers and patients by offering information on goods and services. Helped pharmacy department with inventory processes to provide smooth customer experiences.
Completed retail pharmacy sales on assigned cash register. Made telephone calls to physicians, customers and insurance providers. Participated in ongoing training to maintain high standard of clinical knowledge. Verified customer information with prescription label. Advised customers on best course of action to locate out-of-stock products. Used electronic system to access prescription information. Calculated doses and volumes based on pharmaceutical notes. Labeled, stocked and inventoried incoming merchandise. Interpreted digital and physical prescription notes to prepare medications. Charged customers for paid prescriptions and over-the-counter medications. Rotated inventory for proper date management.
Freshcap Associate, Walmart, Dec 2019 Aug 2020, Bonham, Tx Embodied company mission and values through honesty, integrity and high-quality performance.
Safeguarded staff and assets with strict compliance to health and safety standards and regulatory requirements.
Answered questions via telephone, email or in-person interactions. Facilitated smooth operations by liaising between vendors and customers. Resolved incidents with tact and diplomacy and escalated high-level concerns to manager for prompt resolution.
Senior Certified Pharmacy Technician, Walgreens Pharmacy, Jan 2007 Dec 2019, Greenville, Tx
Completed retail pharmacy sales on assigned cash register. Adhered to company policy regarding good faith dispensing during prescription dispensing activities.
Resolved customer issues and answered questions to deliver positive customer experience.
Assisted customers and patients by offering information on goods and services. Filled prescriptions by retrieving, counting and dispensing pharmaceuticals. Utilized pharmacy systems to enter patient and drug information. Made telephone calls to physicians, customers and insurance providers. Helped pharmacy department with inventory processes to provide smooth customer experiences.
Developed strong relationships with pharmacy patrons to cultivate customer loyalty. Shadowed pharmacist to gain new understanding of industry best practices. Answered customer questions and provided superior service in retail pharmacy environments.
Followed written procedures and checklists to properly calibrate and maintain pharmacy equipment.
Monitored medication-dispensing equipment for accuracy and proper functionality. Safeguarded customer privacy through strict compliance with HIPAA protocols. Supported demand levels, monitoring pharmaceutical stock to determine reordering needs.
Priced stock, shelved merchandise and changed signage to reflect current sales information.
Reduced risks by cleaning and sterilizing surfaces and equipment to protect staff and customers.
Coordinated pharmacist consultations for patients starting new medications. Maintained trusting rapport with healthcare providers and insurance personnel to swiftly resolve challenges.
Counted and packaged medication to fulfill patient prescriptions. Reviewed insurance coverage and copayment amount to accurately calculate customer prescription costs.
Operated company POS system to process payment transactions. Prevented errors and maintained data security by reviewing and verifying written and digital prescriptions.
Entered customer, prescription and insurance data into company database. Processed medical insurance claim forms and electronic transmissions to obtain payments for orders.
Worked with insurance company personnel to obtain authorizations or address denials.
Eliminated prescription processing backlogs by following established protocols. Calculated copayments and collected from customers to meet insurance requirements.
EDUCATION
Equine Studies
Post University Waterbury, CT
vetinary tech
Havelock Community College Havelock, Nc
law and core classes
Dallas Community College Dallas, Tx
required classes
Lewisville High Lewisvill, Tx
ACCOMPLISHMENTS
Over twenty years experience in pharmacy and customer service. Additional years in claims, shipping, and receiving Department.
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