Pharmacy technician (part time)

Summary of Qualifications

Dedicated and resourceful Certified Project Manager (PMP Certified) and Sr. Business Analyst with proven expertise leading full life cycle development, strategic implementation planning and successful large-scale information systems implementations with aggressive time and budget constraints.

Superior record of delivering simultaneous large-scale, mission critical projects on time and under budget

Experienced in multi-facility implementations and system software selection as well as data conversion, migrations and system integration with 3rd party vendors

Seasoned experience in Core Hospital information system (HIS) / Electronic Medical Record (EMR) / Electronic Health Record (EHR), hospital infrastructure, Manages Care, clinician software applications, Revenue Cycle, Resource Management, Clinical Auditing & Compliance, Health Information Exchange (HIE) and Health Insurance Exchange (HIX) workflow and preliminary planning.

Excellent ability to translate end user needs and requests into actionable specifications and data flow models

Energetic and resourceful problem-solver able to set and meet ambitious goals through effective planning, change management, team leadership and customer communication

Decisive, people-oriented professional capable of building relationships of trust and a strong executive presence

Building a trusting and results orientation with stake holders and cross-functional project teams

Seasoned experience in software development and software implementation

oElicited requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.

oCritically evaluated information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguished user requests from the underlying true needs.

oCollaborated with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.

o Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements

oImplemented statistics and process control tools

oMaintained effective compliance and corrective action procedures

oUnderstanding of Total Quality Management (TQM) practices and techniques

Achieved quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change

oImproved the QA management methodology by implementing new processes

oUnderstanding of Total Quality Management (TQM) practices and techniques

Experience with a variety of programming languages and relational databases

Proficient using Microsoft products including Windows, MS Office (Outlook, Word, Excel, PowerPoint, Access, Publisher) and Microsoft Project, Project Management tools and SAP.

Professional Experience

United Health Group – Optum 8/2015 – 1/2017

Sr. IT Project Consultant

Managing projects around systems and data architecture

Responsible for multiple projects simultaneously; these will be capital projects involved in updating and consolidating functionality in various systems related to provider demographics

Management of key projects to ensure successful completion

Improving processes to optimize performance and value over time

Providing risk management and issue/problem resolution as required

Personal sabbatical – Lake Mary, FL 6/2013 – 5/2015

Family Medical

aurora consulting: Express Scripts – Lake Mary, FL 11/2012 – 2/2013

Consultant – Sr. Project Manager

Managed the activities and people (onshore and offshore resources) associated with the Pharmacy Benefits Management project and the success of that project

Worked with users to identify user needs / expectations, delivering quality systems solutions to business problems

Collaborated with the Business System Analysts/ teams to develop conceptual level requirements in the analysis or solution planning phase

Orlando health system – Orlando, FL 5/2011 – 4/2012

PM IS Consultant

Facilitated organizational change within the regulatory department which streamlined hospital policies and procedures process

Mentored team on solving technical, functional and business issues during the design, development and implementation phases of automated regulatory compliance system utilizing Verge Solutions application to provide user defined compliance outcomes

Performed business requirements analysis, facilitated the procedural and system changes necessary to achieve data integrity and value reporting during project execution

Keller Williams Heritage Realty – Lake Mary, FL 5/2008 – 10/2010

Real Estate Consultant

New and existing residential sales and commercial property sales.

McKesson Corporation – Alpharetta, Georgia 8/2007 – 4/2008

Program/Project Manager

Single point of accountability for the overall delivery of healthcare solutions to Customers

Managed overall project/program objectives and goals; developing implementation and/or development roadmaps, defining critical paths and developing integration schematic to meet customer needs and goals.

Managed customer relationships, managed delivery teams, set and monitored metrics, baselines, and targets, escalate issue resolution appropriately and timely along with executive status reporting.

Premier Promotions of Central FL – Longwood, Florida 7/2004 – 7/2007

Project Manager

Directed production operations and processes for a promotional products company

Measured progress by established standards of performance

Resolved problems affecting production including schedules, staff, quality, and delivery

Managed accounts payable / receivable, payroll, implementing process improvements to streamline efficiency and productivity

McKesson Corporation – Alpharetta, Georgia 7/1986 – 3/2003

Enterprise Project Manager 1986 – 2003

Successfully led multi-million dollar enterprise-wide healthcare implementation projects by maintaining extensive interaction with implementation teams and customers to resolve issues and monitor progress in addition to monitoring the project budget. Headed strategic planning process with the customer to establish the project scope and the full implementation plan addressing the client’s initiatives and goals.

Successfully led the implementation of a $6.7 million contract in 13 months by effectively managing a team of more than 50 to facilitate on-time, on budget installation

Earned reputation among clients and personnel for ability to coordinate major projects as single point of contact; efforts led to requests from repeat customers to provide additional project management services.

Played a pivotal role in assisting healthcare entities to construct an enterprise wide clinical delivery and business operations vision and framework

Established a standard implementation plan for utilization across all business units that significantly enhanced consistency of implementation methodology, policies, procedures and quality assurance

Recognized for add-on sales of hardware, software and implementation services after initial contract that increased company revenue

Instrumental in the development and implementation of an Enterprise Project Manager Mentoring and Training Guide that provided personnel with a clear reference for completing various tasks

Successfully completed multiple installation projects up to 36 months in duration while ensuring customer requirements were met and exceeded

Development Manager, Series HIS (AS/400)

Responsible for overseeing the full development cycle of healthcare information systems software by directing a team of up to 30 from conceptual design to general availability.

Managed team in the development of standards for development protocols, project scope definition, project planning, resource planning, and project reporting and tracking

Achieved maximum resource utilization and productivity level to meet global business unit project objectives

Improved development procedures through various initiatives including a Standard Release Guide that established processes for all aspects of software distribution, loading and problem resolution

Drove continuous improvement within quality standards

Wrote and executed test plans to comprehensively examine the software development life cycle.

Education

Southern College – Orlando, Florida; Computer Science Degree

PMP Certification (#470118)

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