Sales Associate Customer Service

IFEANYICHUKWU ELEGE

Palmdale, CA ***** • 661-***-**** • ************@*****.***

Professional Summary

Results-oriented Individual engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Skills

Time Management & Goal-Oriented

Product Knowledge & Sales

Customer Focused

Strong Communication and Interpersonal Skills

Problem-solving abilities

Team Cooperation

Work History

Customer Sales Associate, 01/2024 to Current

Lowe's – Santa Clarita, CA

Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.

Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.

Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.

Assisted in inventory management, ensuring accurate stocking levels and timely replenishment of merchandise. Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals. Provided knowledgeable guidance in assisting customers with locating desired items quickly within the store layout.

Sales/Relationship Manager, 01/2018 to 11/2023

PERG Corporate Services Ltd (Micro Finance Bank). – Warri - Delta State, Nigeria Mentored junior team members, providing guidance and support to foster professional growth and skill development within marketing department.

Participated in team projects, demonstrating ability to work collaboratively and effectively. Built long-lasting client relationships through excellent customer service and consistent follow-ups. Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.

Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs. Achieved sales goals and service targets by cultivating and securing new customer relationships. Resolved problems with high-profile customers to maintain relationships and increase return customer base. Lead the Bank's deposit mobilization efforts &ensure quality risks assets created. Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

Sales Associate/Accounts Officer, 01/2014 to 12/2017 Keystone Bank Limited – Effurun - Delta State, Nigeria Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Lead the Bank's deposit mobilization efforts &ensure quality risks assets created. Assessed customer needs and utilized suggestive selling techniques to drive sales. Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

Bachelor of Science: Accounting And Finance, 12/2003 Delta State University - Delta State, Nigeria

High School Diploma: 06/1998

Federal Government College - Delta State, Nigeria

Certifications

Certified in Data Processing in Computer 01/2004 - 07/2004. Microsoft word, Microsoft Excel, Microsoft Powerpoint, Microsoft Access. References

Available Upon Request.

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