Customer Service Store Manager
Resume:
JEWEL
BAXTER
**********@*****.***
Englewood, OH 45322
Hardworking and passionate job seeker with strong
organizational skills, eager to secure a position with a progressive company where my experience and skills will advance the goals and profitability of the company. PROFESSIONAL SUMMARY
Fox's Pizza - Assistant Store Manager
Englewood, OH • 11/2020 - Current
Interventional Associates-Complete Care - Practice Relationship Representative
Oviedo, FL • 10/2019 - 11/2020
WORK HISTORY
Maintained positive customer relationships by responding quickly to customer service inquiries.
•
Managed opening and closing procedures and
recommended changes to enhance efficiency of daily activities.
•
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
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Supervised and evaluated staff, enabling them to
improve skills, achieve daily objectives and attain advancement.
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Interviewed, hired and trained staff associates and equipped to comply with company policies and
procedures.
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Rotated merchandise and displays to feature new
products and promotions.
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Verified inventory counts remained within monthly
tolerance levels and compiled financial data in
compliance with budget.
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Acquired, developed and frequently serviced over 122 accounts in one year.
•
SKILLS
• Sales Pitching
• Assignment Delegation
• Store Opening and Closing
• Shift Scheduling
• Hiring and Training
• Time Management
• Customer Communication
• Critical Thinking
• Product Presentation
XFactor Training in
Hospitality
•
Auburndale Senior High
School
Auburndale, FL • 05/2005
High School Diploma
EDUCATION
Gegleman Inc. - Independent Sales Representative
Orlando, Florida • 08/2017 - 10/2019
Orange Lake Resort - Beverage Cart Attendant
Kissimmee, FL • 07/2014 - 08/2019
Documented client interactions, sales and pitches
delivered in Salesforce CRM system.
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Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
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Exceeded sales goals, increased revenue and facilitated sales.
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Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
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Carried out day-day-day duties accurately and
efficiently.
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Demonstrated respect, friendliness and willingness to help wherever needed.
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Developed and maintained courteous and effective
working relationships.
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Created and deployed successful marketing collateral to highlight offerings and engage customers at
appointments, trade shows and networking events.
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Conducted on-site product demonstrations to highlight features, answer customer questions and redirect
concerns toward positive aspects.
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Identified new customers by attending trade-shows, networking and performing cold-calls.
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Employed variety of sales practices to accommodate each customer's individual needs and overcome
objections.
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Managed end-to-end management of transactions,
financial records, and support.
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Operated POS system to facilitate cash and credit
transactions.
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Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
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Delivered exceptional guest experiences through
attentive service and quick response to issues.
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Provided attentive service and proactively assessed guest needs.
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Holly Hill Fruit Products Co. Inc. - Shipping and Receiving Clerk
Davenport, FL • 03/2006 - 07/2014
• Engaged in suggestive selling and other sales techniques. Received incoming shipments, compared contents
against associated records and transmitted to proper department.
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Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
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Inspected merchandise and sent damaged pieces for
repair before shipment.
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Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping
problems.
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Moved shipment materials to and from designated areas using lift and hand trucks.
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Contact this candidate