Data Entry Front Desk

Shirelle Cobbs

**************@*****.*** – 925-***-****

Hercules, CA 94547

Allied Universal - Front Desk Concierge

San Francisco, CA (March 2013 – Present)

• Maintain phone system to include answering incoming calls, responding to caller inquiries, directing calls as appropriate, and taking and giving accurate messages;

• Greet and direct visitors as appropriate based on purpose of their visit while maintaining cleanliness and organization of front desk

• Assist with WinTeam data entry and file maintenance as directed by Human Resource staff and with guard card license reporting processes for new hires and perform weekly guard card audit reports as directed by Human Resource staff

Race Communications & Technology – Data Entry

Richmond, CA (January 2011 - March 2013)

• Entering data for new leads and appointments into Marketing 360 CRM system to track customer information and sales goals

• Performed general clerical duties including but not limited to filing, photocopying, scanning, emailing, and corresponding with customers via email and fax

• Address issues concerning billing or services rendered, fills out contract forms, collect deposits, and lead a team of 2 to 4 technicians by verifying their work is accurate, complete and turned in to my desk by the next workday to enter work ticket data into Marketing 360

• Outbound and inbound calling to the customers of the city of San Francisco to establish pest-control needs, generate estimates for services and scheduling social services needs while meeting deadlines for emergency and nonemergency request

Staffmark - Data Entry Clerk

San Francisco, Ca ( August 2009 – January 2011)

• Reviewing clients federal tax payments for grammar, penmanship and amount accuracy

• Inputting federal tax payments and payers personal information into Fresh sales CRM systems for processing

• Scanning completed tax payers documents to team leads when audited for review and management

• Creating and organizing turbotax leads to establish a relationship with the taxpayer to generate recurrent tax preparation services

St. Rose Hospital – Front Desk Clerk

Hayward, CA ( May 2006- August 2009)

Guide visitors and patients to the appropriate location within the hospital

Answer phone calls and transfer to the correct department while performing clerical duties such as faxing copying emailing etc

Accept payments for services, issued receipts and filed according to HIPPA patient privacy policy

Take detailed messages and deliver to appropriate person or department and assist In transport for patients or visitors in need of assistance

Education

Contra Costa College- Progress

Job Corps Accounting

Advanced skills in Microsoft office, Salesforce CRM system, Marketing 360 CRM

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