Customer Service Administrative Assistant
Resume:
Reza Adams
Highly Motivated,experienced, Managerial/Administrator seeking an opportunity with a
successful company to utilize all interpersonal and professional skills Valdosta, GA 31601
***********@*****.***
Managerial experience in the field of Customer Service Relations; Transportation Industry; Commercial Industrial Industry as well as Certifiable experience in Computer Desktops with emphasis in Accounting/Payroll
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
Lowndes Advocacy - Valdosta, GA
March 2022 to Present
• Provided administrative support for Executive Director and Assistant Director
• Proficient in Microsoft Office
• Maintained all files, schedules, etc.
• Composed correspondence
• Scheduled appointments
• Directed phone calls
• Managed incoming and outgoing mail
• Produced Board Meeting Minutes reports
• Maintained databases
• Provided friendly customer service
ERS Advisor
ACG.AAA Michigan - Valdosta, GA
October 2020 to Present
To assist members with emergency roadside assistance as well as resolve time travel issues while ensuring that they are safe to wait for service. Providing great customer service and the ability to assist every member with every situation in an individualized manner. Tier 1 Technical Support
Transcom North America - Dallas, TX
June 2018 to Present
multi-task using several systems to effectively assist callers with billing questions, troubleshoot service issues, and provide support for a variety of customer and technical support needs related to their Apple product.
Within one month of being an official production advisor I have managed to excel as Chat Moderator for our team.
PSR
Support.com - California
October 2019 to September 2020
The Technical Customer Solutions Professional (Remote) is a high level customer solutions role, which provides inbound customer service solutions regarding troubleshooting and resolution of service related problems for high-speed internet and wireless gateways. This is an exciting work from home opportunity requiring you to work and engage with others in a virtual environment, while providing our customers with a high quality customer solution experience as well as the offering of enhanced services. Work at Home Agent
Asurion LLC. - Nashville, TN
August 2015 to October 2016
Assisted customers of DirecTV with solving technical issues, billing issues and responsible for setting up appropriate service calls.
Promoted sales for monthly incentives.
Responsible for problem solving and deescalating frustrated customers. Worked from home office.
Branch Manager
Professional Transportation INC - Evansville, IN
October 2004 to September 2015
Ensuring Quality Customer Service, while maintaining a safe and reliable method of transportation for the Rail Road Industry.
Maintaining and scheduling hour of services for drivers in two branch locations. Commutating weekly payroll for submission to home office. Budgeting and maintaining cash flow alloted for each location on a monthly budget. Monitoring mileage and fuel cost monthly
Ensuring that each location is staffed according to daily trip count and activity. Properly ensuring each employee is well trained and certifications are always effective. Administrative Assistant
Heat International Inc. - Cartersville, GA
April 2000 to September 2004
Responsible for daily office activity including but not limited to answering calls, servicing warehouse employees, payroll, human resources and daily invoicing. Inventory Control’s on all incoming and outgoing products. Preparing proposals for job biddings. Invoicing for billing purposes Collecting on all outstanding invoices .Reporting directly to CEO of company. Education
Associates Degree in Accounting
Osh Kosh University - Madison, WI
January 1987 to January 1989
High school diploma or GED
Skills
• CSR
• Customer Care
• Call Center
• Customer Service
• Desktop Support
• Help Desk
• Tech Support
• Customer Support
• Helpdesk Support
• MAC
• Service Desk
• Troubleshooting
• Administrative Experience
• Recruiting
• Transportation Management
• Computer Networking
• Operating Systems
• Software Troubleshooting
• Operating Systems
• Software Troubleshooting
• Microsoft Windows
• Remote Access Software
• Transportation Management
• Microsoft Windows Server
• Network Support
• LAN
• DNS
• WAN
• Active Directory
• TCP/IP
• VPN
• Disaster Recovery
• Ethernet
• SQL
• DHCP
• Microsoft Exchange
• System Administration
• VoIP
• Manufacturing
• Typing
• Microsoft Office
• Citrix
• Authentication
• Microsoft SQL Server
• VMWare
• Network Infrastructure
• Employment & labor law
• Employee relations
• ADP
• Medical terminology
• ICD-10
• Industrial equipment
• Analysis skills
• Clerical experience
• Microsoft Access
• Microsoft Excel
• Windows
• Microsoft Powerpoint
• Accounts receivable
• Data collection
Certifications and Licenses
Driver's License
Forklift Certification
Assessments
Customer service — Proficient
March 2020
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
HR: Compensation & benefits — Proficient
September 2021
Knowledge of compensation and benefits programs
Full results: Proficient
Recruiting — Proficient
September 2021
Managing the candidate sourcing and selection process Full results: Proficient
Administrative support professional fit — Proficient August 2020
Measures the traits that are important for successful administrative support professionals Full results: Proficient
HR: Compensation & benefits — Proficient
July 2020
Knowledge of compensation and benefits programs
Full results: Proficient
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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