Patient Care Lehigh Valley
Resume:
Yanira Hernandez
Allentown P.A *****
******.*************@*****.***
Creative and forward-thinking individual with a progressive track record of managing a wide range of people, employees to training in the administrative medical setting. Well–developed and persuasive communication skills; a relationship builder able to multi-task job duties. Highly effective time manager with excellent organizational skills and ability to follow through.
Professional Experience:
Registration Specialist: Lehigh Valley Health Network - Allentown Pa.
2023- Current
● Efficiently verifies all patient demographics
● In contact with physicians along with other healthcare professionals
● Knowledge with EPIC, One Source and other healthcare systems
● Promptly will handle insurance verification, take payments and fix issues
● Scheduling patients with what best work for their schedule
● Gives patients direct preps to be followed for specific studies
Emergency Registration Specialist: Lehigh Valley Health Network – Allentown, Pa
2021-2023
On call entire shift for emergency walk-ins
Answers phone with special cases for patient care
Knowledge when contacting departments and leadership regarding patient care
Knowledge in all different departments and locations
Ability to multitask in stressful situations
Patient Access Specialist: Lehigh Valley Health Network -Remote
2017- 2021
Handing a high volume of incoming calls from patients regarding scheduling availability, out of pocket expenses, location, etc
Verifying eligibility and benefits by contacting insurance and utilizing insurance portal.
Outbound calls to patients to communicate financial obligation prior to their scheduled appointment date.
Verifying prior authorization requirements and accurately documenting according to department guidelines.
Responsible for receiving patient document via email and fax and scanning into epic EMR.
Accurately documenting every patient encounter change in demographics and insurance information in the patient accounts.
Customer Service Specialist: Skype Jackson Memorial Hospital – Remote/Trexlertown, Pa
2010- 2017
Assisting patient in scheduling
Direct contact with physicians
Handling high volume calls daily
Providing patients with preparations for studies
Skills:
● Excel ● Exceptional communication skills ● Bilingual (Spanish) ● multi-line phone talent
● Laboratory Experience ● EMR Systems ● Certifications CAN ● CPR Certification
● BLS Certification ● Hospice Care
Education:
William Allen School District
Manor Care Training
Centronia EMT Training – Currently Attending
Contact this candidate