Finance Manager Department
Resume:
Carol Crandall
Medina, OH 44256
************@*****.***
EXPERIENCE
Sunnyside Audi, Middleburg Heights, OH - Finance Manager 10/2018-5/ 2024
*Provided leadership and new perspective to the Finance department
*Restructured the entire finance process and doubled (often tripled) per copy average
*Executed and oversaw the entire financial transaction from beginning to end
*Consistently achieved outstanding customer satisfaction evaluations
*Consistently achieved the highest level of quarterly product penetration with Audi Pure Protection
*Increased our lending base by integrating new lenders
*Secured funding, prepared documents and delivered vehicles for both in state and out of state transactions
*Improved the cycle for funding deposits
*Followed up with accounting on outstanding issues
*Continually reviewed product offerings and product sales strategies
*Developed new forms,documents and processes to ensure a smooth and timely delivery for guests
*Attended training seminars to ensure compliance and keep current on legislation
*Assisted the sales department in closing deals when asked and converting cash transactions to lending
*Maximized every deal by strategizing options based on the customer interview
*Scanned and packaged deals for lenders
*Developed strategies to capture sales opportunities from the service drive Serpentini/Pat O’Brien Chevrolet, Strongsville,OH - Finance Manager
2015-2018
*Secured automobile loans in a high volume setting with 20 lending institutions
*Ensured guests had necessary documents and stipulations to get the transaction completed
*Prepared documents and presented menu options to guests to educate them and assist them in protecting their vehicles
*Scanned and packaged deals for lenders
*Finalized the deal with the accounting office and followed up on fundings to ensure timely deposits
*Maximized departmental profits by capturing after sale business and monitoring product penetration
*Served as a valuable team member ranking among the top finance teams in the country for back end profit leading to national ranking and recognition
*Achieved outstanding customer satisfaction evaluations Halleen/Doraty Kia, North Olmsted/Medina OH - Elite Sales Associate
2010 - 2015
*Sold 175-225 vehicles per year to consistently rank first or second in annual sales in dealership
*Consistently achieved Gold and Silver Elite Status for sales and customer satisfaction contributing to President’s Award for Excellence from manufacturer
*Consistently hit personal and team sales goals surpassing national sales averages SKILLS AND ATTRIBUTES
Product Penetration
Customer Satisfaction
Process Development
Tool Development
Goal Setting
Goal Evaluation
Deal Maximizing
Timely Follow Up
Work Ethic
Perspective
Initiative
Organization
Attitude
Patience
Communication
Negotiation
Conflict Resolution
for brand
*Ranked in top 5 among brand sales women across the United States Total Transportation Group, Cleveland, OH -Sales Manager/ Assistant to the Owner
2007-2009
Trogdon Publishing, Medina, OH - Advertising Sales Representative
2006-2007
Lake Erie College, Painesville, OH - Chief Student Affairs Officer/Associate Dean for Student Development
1994-1997
Kent State University and Syracuse University, Kent, OH/ Syracuse, NY - Several Job Titles and Responsibilities 1988-1994
EDUCATION
Syracuse University, Syracuse, NY - M.S. Higher Education Leadership and Administration
1988-1990
Gettysburg College, Gettysburg, PA - B.A. Psychology 1984-1988
REFERENCES
Kristin Matthews, Former Finance Director for all Sunnyside Dealerships - 216-***-**** Gary Buffington, Former 40 year Sales Leader for Sunnyside Audi - 216-***-**** Kara Lee Blazer, Former Finance Manager and Coworker at Chevrolet- 330-***-**** Joe Scarl, Sales Manager at Chevrolet - 330-***-**** Mike Baker, National Sales Director for Audi Pure Protection -614-***-**** Tom Olivieri - Account Development Manager for Audi Pure Protection - 586-***-**** Andy Carl, Account Executive for Advanced Dealer Solutions - 216-***-****
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