Customer Service Fort Myers
Resume:
Jill Sinibaldi
Customer Service
**** ******** ****, **** *****, United States, 33966
*************@*****.***
Customer Service professional with over two decades of experience in team collaboration, crisis management, and conflict resolution. Demonstrates exceptional empathy and communication skills, consistently enhancing passenger satisfaction and operational efficiency. Committed to advancing patient advocacy and education, leveraging extensive skills for innovative service improvements. Employment history
Certified Nursing
Assistant/HHA, The
Woodlands Assisted
Living, Nov 2000 - Nov
2003
Cape Coral, FL
Registered Nurse, Lee
Memorial
Hospital/Healthpark
Hospital, Mar 2003 - Jan
2013
Fort Myers, FL
.
Bartender, The Pub/Fast
Track, Feb 2013 - Nov
2016
North Fort Myers, FL
Bartender, Fast
Track/The Pub, Apr 2013
- Nov 2016
Cape Coral, FL
Apr 1, 1981
American
S514-431-81-621-1
Educated patients and families on health management, enhancing understanding and compliance.
Conducted regular patient assessments and meticulously updated medical records, maintaining precise up to date patient information. Efficiently Responded to medical emergencies, delivering prompt and effective interventions, enhancing patient recovery rates.
Provided enhanced patient care through dilligent medication administration and vital sign monitoring, ensuring optimal safety and well-being. and monitored vital signs, ensuring patient safety.
Collaborated with healthcare teams to develop individualized care plans, improving patient outcomes.
Collaborated with interdisciplinary teams to develop and implement individualized patient care plans.
Managed and monitored patient progress, ensuring timely interventions and adjustments to care protocols.
Educated patients and families on treatment plans, improving adherence and health outcomes. Delivered exceptional patient care, contributing to high patient satisfaction and improved recovery rates through diligent monitoring and compassionate support. Mixed cocktails and served beverages, ensuring customer satisfaction and repeat business. Balanced daily receipts, minimizing discrepancies and managing cash register. Trained and mentored new bartenders, enhancing team efficiency and service quality. Maintained a clean and organized bar area, adhering to health and safety standards. Resolved customer complaints promptly, maintaining a positive atmosphere. Provided exceptional customer service, efficiently managed high-volume shifts, and consistently increased customer satisfaction.
Prepared cocktails and beverages, boosting guest satisfaction and repeat clientele. Handled cash transactions and balanced registers, ensuring precise financial records. Trained new bartenders, enhancing team productivity and service quality. Kept bar area clean and organized, meeting health and safety regulations. Created unique drink recipes that became customer favorites, enhancing the bar's reputation and customer loyalty.
Implemented efficient stock management, reducing waste and lowering costs. Employment history
Taxi Driver, Hawks Taxi,
Dec 2016 - Feb 2020
North Fort Myers, FL
Taxi Driver, Southwest
Florida Transportation,
Feb 2017 - Apr 2024
Fort Myers, FL
Education
Florida Academy of Health, Bonita Springs, FL, Apr 2000 - Jun 2000 Certified Nursing Assistant Certification
Lee County VoTech, Cape Coral, FL, Mar 2001 - Mar 2003 Registered Nurse
Hodges University, Fort Myers, FL, Feb 2005 - Apr 2007 Bachelors Degree in Psychology
Skills
Team Collaboration Crisis Management Conflict Resolution Empathy Time Management Patient Advocacy Health Assessment Medication Management Patient Education Care Plan Development Interdisciplinary Collaboration Emergency Response Monitoring Vital Signs
Safely transported passengers, ensuring timely arrivals and optimal routes, leading to high satisfaction.
Maintained vehicle cleanliness and conducted routine maintenance checks, ensuring operational efficiency.
Handled cash transactions and provided excellent customer service, enhancing passenger experience.
Resolved passenger complaints, improving overall satisfaction and loyalty. Achieved high ratings for punctuality and driving safety, demonstrating reliability and skill. Transport passengers safely, ensuring timely arrivals and departures; achieved high customer satisfaction.
Resolved passenger issues promptly, maintaining professionalism; navigated complex routes using GPS.
Maintained vehicle cleanliness and performed routine checks, reducing downtime and ensuring reliability.
Worked closely with dispatchers to optimize routes and improve efficiency in passenger transportation.
Showcased commitment to excellent service by consistently meeting and exceeding passenger expectations.
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