Customer Service Technical Support
Resume:
Samantha Stroud
Gallatin, TN *****
*********.****@*****.***
Summary
Experienced professional with a diverse background in retail, restaurant management, and manufacturing. Proven ability to lead teams, maintain quality standards, and ensure efficient operations. Seeking a position where I can apply my skills and contribute to the success of an organizations.
Fast learner to rapidly grasp new processes and technical information.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Production Scheduling
Equipment Troubleshooting
Production Reporting
Operations Support
Customer Service Management
Employee Scheduling
Inventory Counts
Assigning Work
Team motivation
Policy and Procedure Enforcement
Team Leadership
Creative Problem-Solving
Quality Inspections
Drawer Assignments
Rules Enforcement
Shift Scheduling
Staff Development
Account Management
Training Assistance
Problem-Solving
Shift Paperwork Completion
Sales Reporting
Decision-making capabilities
Shift checklists
Staff Training and Development
Technical Support
Cash Handling
Positive Attitude
Strong verbal and written communication
Time Management
Budget Control
Machine Operation
Material Handling
Die Changes and Stop Sets
Order Fulfillment
Quality Control Analysis
Assembly procedures
Metal Fabrication
Experience
January 2023 - July 2024
Walgreens - Madsieon, TN
Shift Leader
Provided exceptional customer service and maintained a positive attitude throughout the shift.
Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Monitored employee performance to ensure compliance with company policies and procedures.
Scheduled team members for shifts based on business needs and customer demand.
Resolved customer complaints promptly and professionally.
Assisted in training new employees on shift operations.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Maintained an organized work environment by delegating tasks to staff as needed.
Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
July 2016 - January 2018
Dixie Maid Cafe - Springfield, TN
Manager
Developed and implemented strategies to increase customer satisfaction and loyalty.
Created monthly reports for senior management summarizing operational performance metrics.
Coached, mentored and trained team members in order to improve their job performance.
Established processes to ensure efficient workflow throughout the organization.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Enforced customer service standards and resolved customer problems to uphold quality service.
Trained employees on additional job positions to maintain coverage of roles.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Resolved customer complaints and issues promptly, maintaining a positive brand image.
Recruited and trained new employees to meet job requirements.
Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
May 2000 - February 2016
Morts Market - Springfield, TN
Cashier/Shelf Stocker
Greeted customers and answered any questions they had about the store's products and services.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Issued receipts, refunds, credits or change due to customers.
Stocked shelves with merchandise when needed.
Assisted customers over the phone regarding store operations, product information and order placement.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Performed other duties as assigned by management.
Operated cash register or POS system to receive payment by cash, check and credit card.
Accepted cash and credit card payments, issued receipts and provided change.
Answered customer questions and provided store information.
Collected payments and provided accurate change.
Learned roles of other departments to provide coverage and keep store operational.
Verified customer age requirement for alcohol or tobacco purchases.
Greeted customers promptly and responded to questions.
Counted and balanced cashier drawers.
Education and Training
January 2004
Springfield High School Springfield Tennessee
GED
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