Customer Service Front End
Resume:
Nadalie Ortner
Burbank, IL *****
*************@*****.***
Work Experience
Front End Supervisor
The Home Depot-Burbank, IL
• Supervised a team of 6 front-end associates, providing guidance and support to ensure excellent customer service
• Managed cash handling procedures, including opening and closing registers, counting cash drawers, and preparing bank deposits
• Monitored checkout lines to ensure prompt service and minimize wait times for customers
• Resolved customer complaints or issues in a timely manner, ensuring high levels of customer satisfaction
• Collaborated with store management to develop strategies for increasing sales at the front end
• Conducted performance evaluations for front-end associates, identifying areas for improvement and providing constructive feedback
• Maintained accurate records of daily transactions, including voids, returns, and exchanges
• Assisted with inventory management tasks such as receiving shipments and conducting stock counts
• Trained new hires on company policies, procedures, and customer service standards
• Implemented measures to prevent theft or loss at the front end through regular monitoring and staff training on security protocols
• Developed strong relationships with regular customers by providing personalized service and addressing their specific needs
• Coordinated with other departments to ensure smooth operations at the front end during peak hours or special events
• Utilized point-of-sale (POS) system to process transactions accurately and efficiently while maintaining a friendly demeanor towards customers
Customer Service Representative
TURANO KNEAD-DOUGH BAKING COMPANY-Bolingbrook, IL
2018 to 2022
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Maintained detailed records of all customer interactions in CRM system for future reference and analysis
• Identified opportunities for process improvement based on common customer inquiries or pain points
• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
• Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
• Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
• Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely
• Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process
• Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
• Served as a liaison between customers and other departments such as sales or technical support to ensure seamless communication
• Utilized active listening techniques when interacting with customers allowing me understand their needs better leading to improved issue resolution rate
• Developed strong time management skills by efficiently prioritizing tasks and ensuring timely follow- up with customers
• Maintained a positive attitude and professional demeanor even when faced with challenging or difficult customers
Staffing Coordinator
MVP Staffing-Cicero, IL
2014 to 2017
• Sourced and screened candidates for various positions, ensuring a high-quality talent pool
• Conducted phone and in-person interviews to assess candidate qualifications, skills, and cultural fit
• Managed the end-to-end recruitment process for multiple job openings simultaneously
• Utilized applicant tracking system (ATS) to track candidate progress and maintain accurate records
• Collaborated with hiring managers to define job requirements and develop effective job descriptions
• Developed innovative sourcing strategies to attract passive candidates through social media platforms, networking events, and industry-specific websites
• Built strong relationships with universities, professional organizations, and other talent sources to establish a pipeline of qualified candidates
• Negotiated offers of employment including compensation packages, start dates, relocation assistance, etc
• Provided guidance on interview techniques and best practices to hiring managers throughout the organization
• Ensured compliance with all applicable laws and regulations related to recruitment processes such as equal employment opportunity (EEO) guidelines
• Participated in career fairs and industry conferences to promote the company's employer brand
• Developed and maintained a talent pipeline of potential candidates for future hiring needs
• Utilized data analytics tools to track recruitment metrics, identify trends, and make data-driven decisions
• Provided regular updates on recruitment progress to senior management, highlighting key achievements and challenges
• Conducted reference checks on final candidates to verify employment history and qualifications Education
Associate's degree in Business
Concordia College - River Grove, IL
2008 to 2010
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