Customer Service Quality Assurance

George E. Halasa Amman jordan

Mobile: 009***********

Email: *************@*******.***

An interactive creative person with an excellent knowledge of computers, excellent presentation and communication skills and is always looking forward for new challenges with regards to his job and is always ready to give his 100%.

Skills:

Organizational skills and competences

Technical and Computer skills and competences

Other skills and competences

•Good leader who believes in teamwork. Adhere opinions of others; Personalized Customer service; Ability to multi-task

•Consider positive ideas that lead to improvement.

•Serve as an asset to any Company to work with

•Information Technology

•Microsoft Applications (Word, Excel, Access, PowerPoint)

•Banking Software

•Accounting Software

•Hard worker, Team Spirit, Fast Learner

•Communication skills, Time Management

•Accounting Organizational Skills

WORK EXPERIENCES

IRSHAD GROUP HARDWARE AND SUPPLY – Jordan Branch

Deputy GM Operation & Finance Manager (August 2012 – June 2024)

Responsibilities:

•Maintain ethical business practices

•Work closely with client services staff to achieve client satisfaction

•Local and international Construction material procurement

•Quantity surveying of construction material

•Develop and implement strategic plans aligned with the overall objectives and vision

•Oversee budgeting, financial planning, and performance monitoring

•Implement and enforce quality assurance standards and processes across all areas of operation

•Recruit, train, and develop a skilled and motivated workforce, fostering a culture of teamwork, collaboration, and continuous learning within the organization

•Identify potential risks and challenges affecting business operations and develop strategies to mitigate and manage these risks effectively

•Wide experience in supply and installation of MEP systems

•Wide experience in civil and fit-out construction and implementation

•Agent for National paint

•Expert in color mixing

•Agent for different construction material for Saudi, English, and Italian companies

•Agent for Italian and local plumbing material, fittings and accessories

•Tendering and Business Development

•Perform added responsibility of bookkeeping, AR/AP entries, payroll ledger, and financial statements

•Key responsibilities include business-to-business selling, inventory and logistics management, marketing promotion, and new business development.

•Provide inspiring leadership to the staff team, guiding the implementation of our vision, mission and values into operational practice.

•Contribute to financial planning/ budgeting as requested

Brinks Company –Jordan Branch

Operation Manager & Head of ATM Dep. & Cash Possessing (August 2008 – Aug 2012)

Responsibilities:

•Lead and manage the operation team

•Founder and establishing the ATM & Cash Processing departments at Jordan branch

•Drafting contracts with banks for the provision of ATM with full services (Rep, FLM&SLM)

•Head of logistics and keep the Armed cars in control

•Physical Security manager

•Head in the cash unit Section

•Head of ATM department (team, costing agreements.)

•Training manager for ATM Dep. & Cash unit

•Signature Authorized for the CIT & ATM (Proposals and operations)

•Head of customer service and quality assurance.

Jordan Ahli Bank Amman- Jordan

Head of section /finance Operation Retail Banking (February 2007 – July 2008) Responsibilities:

•Lead and manage the operation team (OPS _Manager)

(Tellers, customer service, back-office users and operator users)

•Handling the duties of head tellers

•Supervising all branch operations such as, deposits, overdraft or facilities, whether direct or Indirect.

•Making sure of the management approves before executing any loan or

current accounts in accordance with bank policies and procedures.

•Make sure all documents, contract and forms are in place to proceed with any operation.

•Handling the duties for opening and closing the system for the branch in daily, monthly and yearly bases and provide the departments with all reports needed

•Maintaining the ATM machine functions and keep them in their best status, in

link with the related bank departments

Doha Bank Qatar- Doha, Qatar

Senior Clerk, Group Branch, Retail Banking (June 2005 –October 2006) Responsibilities:

•Make payment and receipt of cash that includes verifying and posting vouchers and

cheques.

•Maintains and tally daily teller proof by the end of day / daily balancing of cash position.

•Provides assistance to customers with all products and services offered by the branch and explores the opportunities for sale of branch products.

•Process customer requests for cheque books, ATM cards and credit cards.

•Establishes and develops personal banking relationships with customers and markets and sells products.

•Identifies opportunities for the delivery of new products / services.

Cairo Amman Bank Amman-Jordan

Clerk Teller (October 2003- November 2004) Responsibilities:

•Receiving cash and checks deposits from bank’s clients

•Handling cash withdrawals of bank clients.

•Handling all exchange operations of foreign currencies.

•Carrying out money transfers with western Union for Clients.

•Feeding ATMs with cash on daily basis.

Jordan Press Foundation, Amman-Jordan

Accountant Trainee (June 2003- October 2003)

Arab Audit Group, Amman – Jordan

Accountant & Auditor Trainee (November 2002- June 2003

Personal Attributes

•Cheery and outgoing disposition

•Ability to relate people at many levels

•Quick learner and responsible worker

•Discerning nature and sense of confidentiality

Trainings & Seminars Attended

Exchange and Counterfeit training course at Cairo Amman Bank Amman –Jordan Money laundering training course at FINANTIOAL STUDING ACADEMY Doha Qatar Training of mentor’s course at OPTIMIZA ACADEMY Amman –Jordan

Direct and Indirect credited training course at JORDAN AHLI BANK Amman –Jordan Internal auditors training course at FINANTIOAL STUDING ACADEMY Amman –Jordan Money laundering training course at JORDAN AHLI BANK Amman –Jordan

Brinks EMEA Europe & Middle East Conference at Brinks Morocco -Morocco -Marrakech

Educational Background

1998 - 2002 B.S. Bachelor of Business Administration in Accounting, Applied Science University

Amman – Jordan

1998 The General Secondary Education Certificate Al Etihad School

Amman – Jordan

Personal Dossier

•Date of Birth: August 24, 1981- Amman Jordan

•Languages Known: English, Arabic

•Marital Status: Married

•References: Can be provided upon request

Contact this candidate