Analyst

********.******@*****.***

SUMMARY

A skilled communicator: able to maintain rapport with individuals of diverse backgrounds, promote team cohesiveness and adapt to changing priorities. Seeking an opportunity that will enable enhance consumer experiences and improve the overall quality of services rendered.

TEXAS DEPARTMENT OF INSURANCE

General Lines – Life, Accident, Health and HMO

HISD Alternative Certification Program – Houston, TX

Core 4 - 8

PROFESSIONAL SKILLS

Customer Service

Detail oriented; Organized

Problem Solving; Analytical Skills

Active Listener; Effective Communicator

Data Entry; Compliance

Account/Program Management

Proficient in MSOffice Suite Software

PROFESSIONAL EXPERIENCE

ReconMR – Houston, TX. February 2024 – May 2024

Research Survey - Telephone Interviewer

Collected, entered survey data, on a wide variety of topics/issues.

Utilized computer applications for assessment processing.

Conducted quality assurance calls for various companies, private organizations, and governmental entities.

KIPP Texas Public Schools – Houston, TX. September 2023 – December 2023

1st Grade Math Teacher – KIPP Mosaic Academy

Implemented new learning methods to foster student learning.

Kept accurate records of student performance.

Maintained the confidentiality of student records, always.

Through planning and coordinating, managed a collaborative team experience.

Taught, graded lessons per guidelines and conducted classroom activities on varied learning needs.

Utilized formative and summative assessment data to guide teachings and check for understanding.

Corpus Christi Independent School District – Corpus Christi, TX. August 2022– May 2023

Substitute Teacher (Behavioral unit) – Caulk Wilson Elementary

Provided daily in-class support as needed.

Assisted with students’ arrival and dismissal.

Communicated professionally with students, parents, and educators.

Implemented targeted behavior plans with specific student outcomes. Utilized the PASS TRACKER program to chart and monitor and reinforce appropriate student behavior and social interactions.

Reach Healthcare Services - Bellaire, TX. April 2020 – June 2021

Quality Assurance Performance Improvement (QAPI) - Coordinator

Supported preparation of patient materials and medical supplies.

Audited active/inactive clinical records, assisted with Plan of Care and discharge summaries.

Oversaw document collection, completeness, and archiving, in compliance with standard care and regulations.

Reported to the Clinical Manager regarding the progress of development and establishment of patient outcomes.

Utilized performance improvement finding to evaluate and resolve identified problems, compliant reports as well as surveys of patient satisfaction with overall care.

AvanteUSA - Houston, TX. February 2018 – February 2019

Medical Collector

Successfully managed delinquent accounts in a timely and effective manner toward maximum collection.

Developed rapport with patients to open lines of communication and maximize timely payment of account.

Ensured all collections are conducted as per company, state and FDCPA guidelines.

Established payment plans for patients and ensure consistent account activity and communication.

Resolved customer billing inquiries and disputes.

American Campus Communities - Texas A&M University Corpus Christi. March 2015 - December 2017

Resident Advisor, Miramar at TAMU - CC

Provided a positive residential environment conducive to academic and personal success by maintaining role model status, acted as a liaison between residents/staff and encourage involvement among residents in a way that supports the mission of the University and the Department of Housing and Residence life.

Promoted physical, mental, and social development through hands-on learning and planned activities/programs.

Coordinated and facilitated weekly team meetings to facilitate team problem solving and student success.

Moody High School - Corpus Christi, TX. January 2016 - July 2017

College & Career Advisor

Inspired and provided guidance to students to achieve a higher education, pursue their goals by promoting a college-going culture through mentoring.

Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.

Adequately met with students one-on-one to discuss college/career goals and enhanced student knowledge of web-based applications for research.

Assisted students with College Applications, SAT/ACT Registration, Scholarships, Career Cruising and helped them set priorities.

Coordinated Financial Aid workshops, College Night assistance and presentations.

RELATED EXPERIENCE

Leadership

Supported vendor selection, set up and feasibility study as needed.

Served as a member of the Departmental Advisory Board; implemented efficient and innovative student outcomes.

Led housing fire drills for residents, responded to fire, hurricane Harvey evacuations and utilized a positive approach to resolve residents/roommate conflicts.

Published monthly newsletters on resources related to student living, scholarships, job search etc.

Mentoring

Mentored high school students from low socio-economic backgrounds between 9th – 12th grade within the Coastal Bend area (Moody High School – Corpus Christi).

Provided students with appropriate resources towards College & Career readiness. Which includes but is not limited to completing college & financial aid applications; researching scholarship opportunities; career assessments and many more.

Implemented programs such as job readiness workshops, mock interviews, and resume writing.

Initiative

Conducted a shared clinical simulation through interprofessional education (IPE).

Acted as liaison amongst clinical team to expand the involvement of all health care professionals in oral health education within the confines of the overall patient care experience.

Provided oral health evaluation and education to “patients” during treatment at the Islander Regional Hospital (simulation lab). As well as a post experience evaluation and oral debrief around the interprofessional education session.

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