Quality Control Customer Service
Resume:
Joleeta Fowler
Dedicated Hard Worker
Cleveland, OH 44104
*******@******.***
Miltary spouse currently in my hometown. Searching for steady employment with the opportunity for advancement.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
DSP (Direct Support Professional)
Comfort Ease Home Care, LLC - Parma, OH
April 2024 to Present
Looking for new employment.
Neto EMT
Communicare Services, Inc. - Cleveland, OH
January 2024 to March 2024
training to become a certified EMT
Quality Control Manager
Miceli Dairy Products Company - Cleveland, OH
February 2023 to August 2023
Shipping, inventory, temperature control and monitoring. Manager
True North Shell - Cleveland, OH
January 2022 to August 2022
Customer service, Inventory, schedules, quality control Account Payable Specialist
Sedgwick - Cleveland, OH
October 2021 to March 2022
• Calculate estimated refund checks owed to guest for un-used Ski time due to medical reasons, illness or restrictions.
• Obtain medical records on behalf of clients, referrals according to HIPPA Law.
• Submitting Claims
Medical Referral Coordinator
Magellan Health Services - Honolulu, HI
February 2019 to September 2020
Medical referral analysis
Insurance claims
Error corrections
Medicare/Medicaid/HMO/PPO
Microsoft &Excel
Conflict analysis
Coding/Inpatient/ Outpatient
Scheduling
Time-Management
Caregiver / Medical Administrative Assistant
Brightstar Care - Honolulu, HI
November 2017 to July 2019
* Perform administrative and clerical work, answer phones, file paperwork, and complete audits
* Take vital signs and perform light cleaning and housework and run errands
*Assess the patient, height weight if necessary, wound care,
* Generate detailed reports to the RN and DRS.
*Prescription refills
*Companionship
Package Handler
Target - Honolulu, HI
August 2016 to January 2017
• Completed request for special orders or contacted other stores to locate desired items
• Maintained inventory control through daily documentation and replenished orders
• Mediated any escalated customer concerns
• stock/inventory / salvage
Assistant Manager
The Fresh Market - Jacksonville, FL
September 2013 to December 2015
Trained or instructed employees in job duties or company policies or arranged for training to be provided
• Implemented corporate or departmental policies, procedures, and service standards in conjunction with management
• Supervised the work of office, hiring, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems Medical Secretary
CLS Plasma Care Center - Cleveland, OH
March 2007 to August 2009
• Maintained accurate and detailed records of patient care including but not limited to condition, progress, or concerns, to be sustained for review by supervisory staff
• Monitored patient condition by accurately attaining and documenting patient vital signs, observing physical and mental status, participation in exercise as well as nutritional ingestion.
• Compiled and recorded medical charts, reports, or correspondence, using typewriter or personal computer
• Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff
• Answered telephones and directed calls to appropriate staff, including hiring staff Education
Associate of Science in Health Sciences in Medical Administrative Assistant in Allied Health
Ultimate Medical Academy - Jacksonville, FL
June 2015 to July 2018
High school diploma or GED
Skills
• Basic coding skills for ICD/CPT
• Third Party
• Medicare
• Medicaid
• HMO
• PPO
• Billing Cycle Claims Appeal Process
• Medical Administrative Assistant
• Medical Terminology
• Patient Processing and Patient Registration Medical Laws & Ethics
• Medical Records Management
• Release of Information HIPAA Compliance Medical Transcription
• Office Accounting
• Anatomy & Physiology
• Meaningful Use
• ICD-9
• ICD-10
• EMR Systems
• Insurance Verification
• Medical Scheduling
• Medical Billing
• Medical Office Experience
• Triage
• Data Entry
• Patient Care
• Phone etiquette
• Nursing
• Quality Assurance
• Vital Signs
• Patient observation
• Phlebotomy
• Clerical experience
• Managed care
• Epic
• Medical receptionist
• Medical coding
• Home care
• Time management
• Basic math
• English
• Cash handling
• Administrative experience
• Project management
• Customer service
• Microsoft Office
• Data collection
• Caregiving
• Delivery driver experience
• Communication skills
• Computer skills
• Collection management
• EDI
• Hospitality
• Paratransit
Certifications and Licenses
Driver's License
March 2014 to March 2025
Food Handler Certification
CPR Certification
BLS Instructor Certification
CSPDT
CRCST
Assessments
Medical terminology — Proficient
June 2021
Understanding and using medical terminology
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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