Customer Service Representative

Oreon Ray

*** * **** ** ****** City, KS ***** 913-***-**** **********@*****.***

Objective

Driven customer service representative motivated to meet and exceed business goals. I'm willing to maintain ideal relationships with customers. Resilient and quality- minded professional with friendly and persuasive nature. Offering over 6 years of experience.

Experience

February 2021– March 2023

Retention Specialist Kansas City, MO T-Mobile

Analyzed customer feedback and developed new techniques to ensure customer retention.

Adhered to scripted responses and standardized plans to address problems.

Evaluated previous gains and losses to develop corrective actions.

September 2018 – December 2020

Customer Service Rep Lee Summit, MO CVS Health Corporation

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Educated customers on special pricing opportunities and company offerings.

May 2017 – June 2018

Clinical Medical Assistant Kansas City, MO Blue Mills Nursing home

Pass out medication, change briefs

Handled client inquiries with exceptional professionalism and enthusiasm.

Engaged customers with proactive strategies to understand needs and develop success.

Feb 2016 – July 2017

Mobile Phlebotomist Kansas City, MO Caresticks Mobile Phlebotomy

Go to the clients home and draw their blood

Give clients any other medications and check blood pressure

Education and Training

University of Phoenix

I am currently attending Phoenix university; I am getting my bachelor's degree in information science of technology.

Skills

Multitasking

Decision Making

Data review

Problem solving

Relationship building

Microsoft, Excel, and Power point

Typing

Willing to learn

References

[Available upon request.]

Contact this candidate