Customer Service Los Angeles
Resume:
LM Luz
Muniz
OBJECTIVE
Experienced logistics professional with a proven
track record of exceeding customer expectations,
reducing costs, and improving efficiency. Skilled
in inventory management, transportation
coordination, and vendor relations. Exceptional
communication and problem-solving abilities.
Committed to providing top-notch service and
enhancing customer satisfaction.
SKILLS
LANGUAGES
CONTACT INFORMATION
**********@*****.***
319 W Almond St.Compton CA 90220
EXPERIENCE
CFS AGENT/ AIR EXPORT
CONSOLIDATION
2022 - PRESENT
NIPPON EXPRESS. EL SEGUNDO, CA.
SHIFT LEAD 2021 - 2022
TOTAL AIRPORT SERVICE. LOS ANGELES, CA .
ASSISTANT MANAGER 2014 - 2020
AREAS USA LLC. LOS ANGELES, CA .
EDUCATION
DIPLOMA 2004 - 2008
LYNWOOD HIGH SCHOOL. LYNWOOD CA.
Supply chain mgmt
Inventory control
Transportation planning
Problem solving
Data analysis
Customer service
Communication
Multitasking
Time Management
Attention to Detail
Conflict Resolution
Spanish
English
Proficient in coordinating air export consolidation shipments for timely delivery and cost efficiency. Experienced in preparing and processing necessary documentation for international shipments. Skilled in communicating effectively with clients, airlines, and freight forwarders to ensure smooth operations.
Plan and arrange carriers for each shipment.
Prepare export shipments for assigned customers. This may include, shipping, labeling, and distribution of cargo. Generate pick-up orders and shipping labels as needed. Ensure shipments are processed according to internal and external compliance regulations Filing and data entry using AS400 system.
Own key accounts and ensure they are serviced with best practice and retention in mind Meet KPI standards in accordance with Company/Branch initiatives Must develop, demonstrate and maintain professional, courteous and respectful working relationships with all customers, co-workers, subcontractors and vendors at all times. Managed team schedules, delegating tasks and ensuring smooth operations. Resolved customer issues promptly to maintain high satisfaction levels. Trained new employees on company policies, procedures, and customer service standards. Conducted inventory counts and ordered supplies to meet shift requirements and budget. Managed daily operations, including staff supervision and customer service support. Coordinated inventory control and product ordering to ensure optimal stock levels. Assisted with training and development of new employees to enhance team performance. Led team in achieving and exceeding sales targets and KPIs.
Contact this candidate