Customer Service Data Entry

Chamane E. Lewis

Chester, PA 835-***-**** **********@*****.***

Overview

Customer service and logistics professional with over 15 years of experience. A detail-oriented and effective communicator with a passion for helping others and maintaining administrative efficiency. An expert in liaising between internal and external stakeholders, problem-resolution, order entry, and delivering an excellent customer experience.

Professional Experience

CUSTOMER SERVICE AND LOGISITCS COORDINATOR MARKEN 2020 - 2023

• Prepared and maintained shipment paperwork, records, and digital databases

• Received and inspected incoming and outgoing shipments, verifying all rates to be accurate

• Monitored inventory levels and placed supply orders

• Developed and communicated shipment schedules with all parties

• Liaised with vendors and other third parties to coordinate logistics and timelines

• Responded to customer inquiries and resolved shipment issues

• Assisted with additional administrative tasks and projects as requested CUSTOMER SERVICE ASSOCIATE SIR LANCELLOT CARRIER SERVICES 2016 - 2019

• Ensured that logistics and supply chain were efficient and effective throughout the organization

• Organized and tracked the distribution of products and services to ensure everything shipped/dispatched to the appropriate destination

• Responsible for data entry, database management, and spreadsheet management

• Responded to e-mails and customer inquiries

• Submitted and processed orders

CUSTOMER SERVICE SPECIALIST OMNI FAST TRACK 2014 - 2016

• Dispatched independent contractors to fulfill work orders

• Submitted, processed, and coordinated work orders

• Shipped and tracked packages daily via UPS, FedEx, USPS, and Airborne

• Responsible for data entry and updating electronic files

• Responded to customer inquiries

• Generated reports daily

Additional Experience

DIRECT CARE WORKER COMMUNITY INERACTION AGENCY 2005 – 2013 DISPATCHER CRYSTAL LIMOUSINE 2007 - 2008

DISPATCHER UPS SUPPLY CHAIN SOLUTIONS 1998 - 2005 DISPATCHER PRIORITY EXPRESS 2003

Education

HIGH SCHOOL DIPLOMA / GED

*REFERENCES AVAILABLE UPON REQUEST

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