Customer Service High School
Resume:
Julia Fustos
208-***-**** • ***********@*****.***
Education
South Kitsap High School Port Orchard, WA
High School Diploma
May 1994
Experience
Patient Care Advocate
Cigna Healthcare, Remote Work
September 2022 – August 2023
Handled 75+ customer interaction per day, giving detailed information, friendly, and polite service to ensure customer retention and satisfaction.
Collected customer data such as name, address, credit card information, and prescriptions for all customers.
Entered data into customer service software.
Proficient in video conferencing platforms such as Zoom, Teams, and WebEx.
Communicated and coordinated with health care professionals to meet the health needs of customers.
Customer Advocate
Blue Cross of Idaho, Twin Falls, ID
June 2021– June 2022
Handled 50+ calls daily, with duties to inform customers about their health benefits, enrollment, and cancelling services.
Care coordination with customers to ensure health benefits were met, updated, and changed if needed.
Evaluated client needs and recommended appropriate services needed.
Referred clients to outside resources and programs when necessary and appropriate.
Healthcare Customer Service Representative
Revise, Twin Falls, ID (Hybrid Work)
October 2018 – June 2021
Scheduling services for customers to receive in-patient and out-patient services.
Ordered medical equipment for customers in both in and out patient settings.
Knowledge of internal classification of diseases and current procedure terminology codes.
Worked in a high pace environment.
Care coordination for customers to receive health services.
Skills
Ability to function independently.
Strong interpersonal skills including flexibility, persistence, and patience.
Effective communication skills (written, typed, and verbal).
Advanced Problem Solver
Detail-Oriented
Dependable
Database management
Computer proficiency
Grasp new concepts quickly
Contact this candidate