Patient Care Technician
Resume:
W
Jessica Wright-Jennings
*******@*****************.***
DOUGLASVILLE, GA 30134
SUMMARY
Compassionate Patient Care Technician adept in managing heavy daily patient volume,including telephone triage, appointment scheduling and patient referral. Proficient in documentation and record maintenance. Dedicated to patient confidentiality. Established Patient Care Technician offering CPR certified, clinical training in acute care, medical-surgical, skilled nursing, psychiatric, geriatric and rehabilitation units. Administered and assisted with glucose testing, injections, feedings and colostomy care. Proficient in nursing documentation, assessment and decision-making. Calm and effective in pressured and emergent situations all while developing in depth understanding of biological sciences.
SKILLS
Nutritional support
Wound Dressing Techniques
Interdisciplinary Collaboration
Bedside manner
Procedure Assistance
Risk Mitigation
Relationship Building
Coaching and Mentoring
Business development expertise
Sales Development
Performance Reviews
Relationship building and management
EXPERIENCE
Wound Care Technician
Atlanta, GA
Piedmont Atlanta Hospital/ Feb 2024 to Current
Gathered and documented patient information, including medical history.
Assisted in the preparation of wound care supplies for treatments.
Performed dressing changes on patients with acute and chronic wounds.
Assessed wound healing progress, taking photographs as needed for documentation purposes.
Instructed staff members on proper techniques for providing wound care services.
Collaborated with other healthcare professionals to ensure optimal patient outcomes related to wound management.
Applied moist dressings, topical ointments, gels, creams, pastes or foams to affected areas of skin and wound sites according to established protocols.
Administered compression bandages or wraps when necessary to promote healing of venous ulcers or edema management.
Behavioral Health Technician
Atlanta, GA
Butterfly Effects Inc./ Aug 2023 to Jun 2025
Assessed patient behavior, reactions and responses to treatment plans.
Monitored patient safety in all areas of the facility.
Conducted one-on-one counseling sessions with patients and families.
Maintained accurate documentation of patient progress and treatments received.
Advised clinical staff regarding appropriate interventions for behavioral issues.
Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
Encouraged positive interactions between other Behavioral Health Technicians and clients and patients.
Licensed Mortgage Broker
Douglasville, GA
Journey Home Loans LLC/ May 2021 to Jun 2024
Developed and maintained relationships with clients, lenders, and other professionals in the mortgage industry.
Processed loan applications, verified creditworthiness of borrowers, and collected supporting documentation.
Assessed potential risks associated with different loan types and provided advice to customers accordingly.
Reviewed client's current financial situation to determine best loan options available to them.
Explained the features of various loan products such as fixed-rate mortgages or adjustable rate mortgages.
Analyzed market trends to identify opportunities for new business development.
Ensured compliance with all relevant federal and state laws governing residential mortgage lending.
Acquired new customers, counseled clients, and identified purchasing needs to deliver relevant real estate investments.
Prepared reports for customers with delinquent and irreconcilable accounts.
Branch Manager
Alpharetta, GA
Churchill Mortgage Corporation/ Jan 2020 to May 2022
Developed strategies to increase customer satisfaction and loyalty.
Managed staff scheduling, hiring and training processes.
Implemented internal control procedures to minimize risk exposure and maximize profitability.
Provided guidance and support to team members regarding problem resolution and customer service issues.
Analyzed data to identify trends related to products, services, customers and markets served by the branch.
Resolved escalated customer complaints in a timely manner.
Assisted other branches when needed during peak periods or special projects.
Identified opportunities for process improvement initiatives within the branch.
Disciplined employees to encourage compliance with company policies and procedures.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Designed sales and service strategies to improve revenue and retention.
Analyzed actual financial results to budget, preparing variance reporting to functional groups.
Coordinated preparation of external audit materials and external financial reporting.
Managed relationships with tax authorities, bankers and auditors.
Recommended new financial and accounting software packages. replacing various non-integrated offerings.
EDUCATION AND TRAINING
Post Baccalaureate Certificate: Pre-Medicine
South College Expected in Feb 2025
Knoxville, TN
MBA: Business Administration And Management
University of Phoenix Apr 2009
New Orleans, LA
Bachelor of Arts: Psychology
Dillard University Jul 2006
New Orleans, LA
CERTIFICATIONS
Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
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