Quality Assurance Data Entry
Resume:
GURNINDER
SINGH
*****.****@*****.***
Surrey, British Columbia V3R 2E7
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SKILLS
Work Area Maintenance
Box assembly
Quality Assurance
Data Entry
Cash Handling
Refund handling
EDUCATION
Yorkville University
New Westminster, Canada • 07/2024
Bachelor of Business Administration: Business
LANGUAGES
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
PROFESSIONAL SUMMARY
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
WORK HISTORY
Fruit World - Warehouse Packer
India • 05/2023 - 12/2023
Proactively identified potential bottlenecks in the packing process, suggesting solutions to improve workflow efficiency.
Actively participated in ongoing training sessions offered by the company to enhance skills and knowledge base.
Minimized product loss by reporting any damaged or missing items immediately upon discovery.
Packed, weighed and shipped items per customer specifications.
Created shipping labels to complete daily order processing.
Barista Cafe - Cashier
Bathinda (India) • 04/2023 - 05/2023
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Stocked, tagged and displayed merchandise as required.
McDonald's - Customer Service Representative
Barnala (India) • 01/2022 - 03/2023
Contributed to sales growth by upselling products and services based on individual customer requirements.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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