Administrative Assistant Customer Service

CORINNE RICUPERO

203-***-**** ***********@*****.*** www.linkedin.com/in/corinnealyn

PROFESSIONAL SUMMARY

Engaging and passionate Customer Service Representative (CSR) and Administrative Assistant professional with 10+ years of experience providing excellent customer care and administrative office support and management. Proven track record of resolving customer concerns efficiently to ensure optimum satisfaction and drive retention. Accomplished and reliable in daily office operations. Extensive background in acting as liaison between executives, customers, vendors, and staff. Fully committed to following company procedures and driving customer loyalty.

CORE COMPETENCIES

Solution-Oriented Compelling Customer Service Conflict Resolution

Adaptable Analytical / Critical Thinking Skills Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Office Manager Feb. 2024 - Present

Charles Bailey & Associates, LLC., Rocky Hill, CT

●Monitor and order office supplies.

●Answering phone calls and emails from clients.

●Filing and putting together completed tax packets and quarterly organizers.

●Handle numerous projects for tax purposes.

Project Management Analyst (Remote Contractor) Sept. 2022 - Jan. 2023

Fidelity National Information Services (FIS), Jacksonville, FL

●Established and activated project plan schedules, and reporting documentation.

●Administered business analysis, writing business documents, and financial workbooks.

●Drafted reports that include project schedules, tasks, deliverables, budgets, and timesheets.

Customer Care Associate (Hybrid) Feb. 2019 – Apr. 2022

Vital Nutrients, Middletown, CT

●Developed and maintained a knowledge base of various nutraceutical products offered.

●Improved processing transaction times by 80% by modifying procedures and workflow.

●Mastered front-end operations and stayed current on changes to policies.

Administrative Assistant Sept. 2017 – Feb. 2019

Retail Grocery Inventory Services (RGIS), Rocky Hill, CT

●Established an inventory scheduling program for regional customers across CT, MA, NY, and RI.

●Trained 12-18 new hires per month on best practices for consistency.

●Monitored certifications and credentialing for healthcare inventory management customers.

Sr. Business Continuity Analyst (Hybrid) Aug. 2013 – Jun. 2017

Webster Bank, New Britain, CT

●Facilitated the successful completion of 100+ business continuity plans and tests.

●Led a cross-functional team of business leaders to collect and analyze disaster recovery practices.

●Authored project plans to provide guidance to 70+ senior executives.

●Reduced risk of business interruption by 35% while serving as interoffice liaison.

EDUCATION

Post University – Waterbury, CT

Bachelor of Science (B.S.)

CERTIFICATIONS/AWARDS

●The Workforce Ready Koncepts (WRK) Mobile Learning Platform certification.

●Platform to Employment (P2E) certification - The Workplace.

●Presidential Scholarship Award - Post University.

●Certification in Business Continuity & Resilience Management (BCRM) - BRCCI.

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