Customer Service Relations/ Some Warehouse
Resume:
Adrian Torres
Merced, CA *****
******.********@*****.***
Objective
To obtain a position that requires a broad mix of skill in decision making, supervising, and creativity to overachieve daily goals and commitments.
Skills
•Fluent in English & Spanish (Writing & Reading)
•Microsoft Office Systems, Software applications, HTML
•Certified in Macintosh Systems, Keynote, Pages, Numbers, iCloud, iTunes, iCloud Drive, iOS, MAC Plus
•Strong Leader, Fast Learner
•Punctual and Productive
•Team Player, positive attitude
•Customer Service, Customer Relations and Sales Skills
•Handy with Most Power Tools & Hand Tools
•Some Plumbing & Electrical Experience
•Building and Repair Experience for Home and Commercial buildings
Experience
2019-2022 Maintenance Manager for Panaderia Guadalajara (Merced & Atwater, CA)
•Managed both business locations in Atwater CA, and Merced CA
•Led a group of employees to ensure all equipment was clean and up to date in all safety measures and requirements
•Ensured all equipment was clean and up to date in all safety measures.
•Kept a daily scheduled calendar on what equipment needed service and upkeep.
•Checked each equipment daily to ensure the upmost high efficiency to produce the best quality work.
•Oiled, greased, and repaired any mechanical issue each equipment had. Or evaluate and send to a repair shop if necessary
•This included but not limited to Ovens, Mixers, Sprayers, Plumbing, Electrical, HVAC, General building
maintenance and repair.
2015-2019 At Home Advisor for Apple (Merced, CA)
•Assist customers with their Technical issues for iOS, MAC, Wireless Multi-Media,
Beats, and Account Security and Customer Relations
•Make sure I am as close as 10% to the role average for each stat required to be met
•Think of solutions outside of the box to help the customers
•Be a team player and participate in team meetings
•Keep up with Trainings and keep self-training to stay with the Technology
2010-2014 Mentor/Supervisor for AT&T Mobility and Support (Atwater, CA)
•Managed more than 10 employees and assisted them in creating a strong work ethic
•Coached each individual in how to better their own sales and customer service skills
•Handled Manager escalations and would find solutions that would be fair for both the company and customer
•Reviewed monthly goals and made sure we were on track to over-achieve each month
2010-2011 Customer Service AT&T Mobility and Uverse Sales (Atwater, CA)
•Helped customers with Billing/Technical needs
•Maintained my required stats at the required standards or lower
•Made sure the customer was satisfied with the solutions offered
•Hit my Sale Requirements by selling Internet, TV, & Phone needs monthly
Education and Training
200*-****-** Credits completed in General Education College Credits to pursue B.A. Degree in
Business or Criminal Justice
1998-2002 Hight School Diploma, Golden Valley High School, Merced CA
Contact this candidate