Operations Manager Customer Services
Resume:
Misty Horn
Lorena, TX *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Inventory Manager / D365 Analyst
Hello Bello-Waco, TX
August 2021 to Present
Successfully manages an Inventory Team for a high volume manufacturing facility. Reports directly to the CEO, President and VP.
Logistics Associate
Vossloh Fastening Systems North America-McGregor, TX December 2018 to Present
Strategically plan and manage logistics, warehouse, transportation and customer services. Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency. Comply with laws, regulations and ISO requirements. Manage warehouse inventory and keep records of the inventory. Monitor and manage budgets. Select carriers for transportation and negotiate rates and contracts with carriers. Respond to and resolve complaints and problems. HR Representative
Vossloh Fastening Systems North America-McGregor, TX December 2018 to Present
Oversee employees. Maintain the human recourses payroll records and perform staffing duties. Serve as a link between management and employees by handling questions, interpreting and administering policies, procedures and helping to resolve work-related problems. Maintains payroll information by collecting, calculating and entering data. Process weekly payroll, ensuring accuracy. Identify staff vacancies; recruit, interview and assist in selecting applicants. Provide current and prospective employees with information about policies, job duties, working conditions, wages, employee benefits, and opportunities for promotion.
Logistics Manager
Vossloh Fastening Systems-McGregor, TX
Present
Strategically plan and manage logistics, warehouse, transportation and customer services. Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency. Comply with laws, regulations and ISO requirements. Manage warehouse inventory and keep records of the inventory. Monitor and manage budgets. Select carriers for transportation and negotiate rates and contracts with carriers. Respond to and resolve complaints and problems. Shift Operations Manager
Hello Bello-Waco, TX
November 2022 to June 2023
Responsible for supervising a large manufacturing operations team on assigned shifts with the goal of promoting a safe and highly efficient production operation to produce our best-in-class plant-based diapers. As Shift Operations Manager, I train and mentor associates, contribute to continuous process improvement and ensure that proper quality, sanitation and safety guidelines are being met on a daily basis.
Accounting Clerk
Equipment Depot LTD-Waco, TX
August 2018 to December 2018
Responsible for daily posting of bank checks, credit card, cash and ACH payments. Accuracy of bank transactions for the company. Process bank reports and complete daily, weekly and monthly bank reconciliations
Inventory Analyst
Air Evac Lifeteam-Granbury, TX
June 2014 to August 2018
This position in supply chain encompasses disciplines of customer support surrounding our area mechanics, parts delivery, inventory, and logistics. Client Service Specialist
George Morgan and Sneed CPA firm-Weatherford, TX
June 2013 to June 2014
Served as first point-of-contact and first impression at a very busy CPA firm. Ensured continuous client satisfaction and retention by providing highest level of customer service and immediately acknowledging and greeting all clients upon walk-in and over the phone with a personable and professional approach. Data Entry Specialist
Heckmann Water Resources-Nemo, TX
June 2011 to June 2013
Prepares source data for computer entry by compiling and sorting information; establishing entry priorities. Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution. Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format. Maintains data entry requirements by following data program techniques and procedures. Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data. Measurement Analyst
EOG Resources-Fort Worth, TX
August 2006 to August 2008
Review Measurement Station Reports, Problem Reports, Summary Reports, Imports, log and file as needed. Generate, review, distribute and create reports from database. Maintain database with daily entry of new connects, re-connects, disconnects and field changes of equipment. Review and resolve Missing Data and Exceptions on a daily basis. Import and export data files. Review, edit and close settlement data each month. Communicate with the field operations technicians and accounting to resolve data issues. Daily surveillance of critical measurement points and equipment. Review and produce daily and monthly balances.
Education
Training program in Phlebotomy
Waco Phlebotomy
September 2024 to Present
High school diploma in General Studies
Glen Rose High School - Glen Rose, TX
Skills
• ERP Systems
• Logistics
• Freight Experience
• Procurement
• SAP
• Shipping & Receiving
• Supply Chain
• Warehouse Management
• Data entry
• Multi-line phone systems
• Office manager experience
• Accounting
• Purchasing
• Inventory control
• Sourcing
• Management
• Manufacturing
• Human resources
• Office experience
• Warehouse Experience
• Bank Reconciliation
• ACH
• Payroll
• Delivery driver experience
• Supervising experience
• Employee evaluation
• Expense management
• Accounts payable
• Leadership
• SAP ERP
• Order fulfillment
• DocuSign
• Account reconciliation
• Accounts receivable
• Google Docs
• SharePoint
• Warehouse management system
• Clerical experience
• Pivot tables
• Filing
• Research
• OSHA
• SAP Warehouse Management
• Workday
• Talent acquisition
• Tax experience
• Serving
• Continuous improvement
• Typing
• Clerical experience
• Office management
• Accounts receivable
• Accounts payable
• Payroll
• Microsoft Dynamics GP
• Human resources
• Expense management
• Accounting
• Workday
• SharePoint
• Supervising experience
• Leadership
• DocuSign
• ERP systems
• Warehouse management
• Recruiting
• Google Docs
• Warehouse management system
• SAP
• Manufacturing
• Customer service
• Customer service
• Communication skills
• Microsoft Office
• Customer service
• Organizational skills
Languages
• English - Expert
Certifications and Licenses
CPR Certification
November 2023 to Present
Excel Beyond the Basics
November 2023 to Present
Driver's License
Phlebotomy
Present
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