Customer Service Direct Support
Resume:
Ma’Lani Wilson
EXPERIENCE
Direct Support Professional - Sevita Health
Newark,DE July 2023 - Present
Offering support and assistance to individuals with developmental disabilities in their daily activities, ensuring their safety and well-being. Tailoring support to each individual's unique needs, promoting their independence and helping them achieve their goals. Effectively communicating with clients, their families, and a multidisciplinary team to ensure coordinated care and a person-centered approach. Maintaining accurate records of client progress, behaviors, and any incidents, ensuring compliance with organizational policies and procedures. Demonstrating understanding, empathy, and patience in challenging situations, fostering a supportive and inclusive environment.
Facility Manager - AAAA Self Storage
Prince George, VA March 2022 - July 2023
Managed day-to-day operations, ensuring smooth running of the storage facility and maintaining high customer satisfaction. Provided top-notch service, resolving customer issues promptly and maintaining strong relationships. Drove occupancy rates through effective marketing strategies and sales techniques, boosting profitability. Oversaw the maintenance and repair of storage units and facility grounds, ensuring a safe and clean environment. Handled budgeting, invoicing, and collections, contributing to the financial health of the facility. Bartender/ Server/ Manager Trainee - Applebee’s
Stone Mountain, GA June 2021 - February 2022
Crafting delicious and visually appealing cocktails to enhance the guest experience.Providing exceptional service, engaging with customers, and ensuring their satisfaction.Demonstrating expertise in Applebee's menu items, including drinks, specials, and promotions.Handling multiple drink orders simultaneously while maintaining efficiency and accuracy.Effectively communicating with team members and customers to ensure smooth operations.
Associate - T.J. Maxx
Waldorf, MD September 2019-March 2020
Provided exceptional customer service, assisting customers with layaway transactions, answering inquiries, and resolving any issues or concerns. Accurately processed cash, credit, and debit card transactions, ensuring register balances and maintaining a high level of cash register accuracy. Managed the layaway program, including accepting and organizing layaway items, tracking payments, and coordinating pickups. Maintained the organization and cleanliness of the stock room, ensuring efficient inventory management and timely restocking of merchandise. Collaborated with colleagues to ensure smooth store operations, assisting with stocking shelves, setting up displays, and maintaining store appearance. Barista/ Bartender - Books-A-Million
Waldorf, MD August 2018- January 2020
Provided exceptional customer service, greeting and assisting customers with their coffee orders and book inquiries. Utilized knowledge of books and genres to provide personalized recommendations to customers, enhancing their shopping experience. Accurately processed cash, credit, and debit card transactions, ensuring register balances and maintaining a high level Delaware/ Maryland
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SKILLS
Microsoft Office
Customer Service
Management Experience
Barista Experience
Security
Property Management
Interviewing
Social Media Management
Restaurant Experience
Cash Handling
Bank Deposits
Food Service
Merchandising
POS
Google Drive
Sales
Training
Communication
Elder Care
Bookkeeping
AWARDS
Employee of the month
Applebee’s - December 2021
Top 5 Manager of the month
AAAA Self Storage - June
2022
of cash register accuracy. Assisted with merchandising efforts, including organizing and restocking books, creating attractive displays, and maintaining a visually appealing store environment. Managed inventory levels, monitored stock levels, and coordinated with the team to ensure adequate supply of books and coffee products.
Barista/ Cashier - Panera Bread
Waldorf, MD September 2017-January 2018
Delivered friendly and efficient customer service, engaging with patrons to ensure a positive dining experience. Accurately took orders, handled cash and card transactions, and managed the POS system with attention to detail. Crafted a variety of coffee and tea beverages, maintaining high standards of taste and presentation. Assisted with food preparation, ensuring all items were made to Panera's quality standards and served promptly. Maintained a clean and organized cafe environment, adhering to health and safety guidelines. Worked collaboratively with team members to support peak periods and ensure seamless service.
EDUCATION
Thomas Stone High School Waldorf,MD — Diploma
College of Southern Maryland, La Plata,MD — Criminal Justice
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