Assistant Property Client Service
Resume:
TOM GILLIGAN
Red Bank, NJ ****1
PROFESSIONAL EXPERIENCE
PROPS – LOCAL 52 IATSE – New York, NY 2007 – present Assistant Property Master
• Oversee and am responsible for the procurement, inventory, and maintenance of all props handled by actors and stunt performers, ensuring that they are available on time and within budgetary requirements.
• Ensure props suit the films style and overall design and that they accurately reflect the production’s time period and culture.
• Work with directors, actors, and production designers to break down the script and determine which props are needed.
• Work within budget and negotiate successfully with suppliers and manufacturers. Ameriprise Financial – Minneapolis, MN 2004-2006
Client Service Coordinator
• Analyzed client questions and concerns, escalated problems to appropriate teams, and handled service problems to the satisfaction of the client.
• Managed all client account openings, transferring and closing processes, and ensured that procedures were followed correctly.
• Conducted client assessments to measure company performance and client satisfaction standards.
• Responded promptly to client complaints and followed a plan of action to satisfy any additional questions.
• Re-evaluated the appropriateness of referrals to other companies as well as received and processed any additional documentation to verify eligibility for programs as needed. AMERICAN EXPRESS – Minneapolis, MN 1997-2004
Training Analyst
• Selected, coached, and trained brokers including development planning, performance management and performance reviews onsite
• Established a training team where brokers felt safe to try new skills and behaviors, where individual differences were respected, and where confidentiality was supported.
• Created coaching and feedback schedules for on the job training and collaborated with Global Optimization
& Call Management (GOCM) partners to schedule time for new hires
• Looked for opportunities to observe performance and developed individual team members through regular one-on-one coaching sessions to build high team performance
• Stayed current with all functions of business partnerships including training and development, research, new materials, and methods and techniques
EDUCATION
Bachelor of Science, Psychology, William Paterson College CONTACT INFORMATION
Phone: 732-***-****
E-mail: ***.*******@*****.***
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