Customer Service Representative
Resume:
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success. Customer and Client Focus
Time Management Abilities
Account Management
Problem-Solving Abilities
Adaptability
Business Development
Cash Handling
Communication Skills
Goal-Driven Mindset
Rampart
Recreation Aid
Encouraged active participation from all participants in order to maximize the benefits of each activity. Assisted in the planning and implementation of recreational activities for individuals with special needs, such as physical or mental disabilities.
Ensured compliance with safety regulations and protocols while facilitating recreation programs. Provided guidance and encouragement to ensure that all participants were able to participate safely in activities.
Created detailed reports on program progress, attendance, incidents, budgeting. August 2023- May 2024
CUSTOMER SERVICE REPRESENTATIVE
Colorado Springs, CO 80920
**************@*****.***
Katherine Maldonado
PROFESSIONAL EXPERIENCE
KEY COMPETENCIES
High School Diploma - GPA 3.8
Rampart High School, 8250 Lexington Dr, Colorado Springs, CO 80920 EDUCATION
Sabastino's Pizza
Customer Service Representative
Handled customer complaints and inquiries in a courteous and efficient manner. Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
Developed strong customer relationships and loyalty through effective communication. Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Balanced cash drawer and maintained full accountability for assigned cash on hand. Responded to telephone inquiries and complaints following standard operating procedures. June 2018- March 2021
CERTIFICATIONS
Proficiency in computer software including Excel, Word, and Outlook.
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