Social Media Team Members

MA Miranda Ashburn

512-***-**** *****.********@*****.*** Bold Profile

PROFESSIONAL

SUMMARY

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Dedicated and professional team member. SKILLS • Cross-Functional Collaboration

• Voice of Customer Analysis

• Customer Empathy

• Data Analytics

• Customer Acquisition

• Customer Journey Mapping

• Customer Segmentation

• Training and Onboarding

• Decision-Making

• Staff Monitoring

• Root Cause Analysis

• Creative and Innovative

• Staff Management

• Salesforce CRM Software

WORK HISTORY CUSTOMER EXPERIENCE MANAGER 01/2021 to 08/2024 Shop LC Austin, TX

Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.

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Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.

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Conducted regular performance reviews with team members, fostering professional growth and development.

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Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

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Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.

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Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

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Collaborated with product development team to incorporate customer feedback into future product iterations.

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Executed comprehensive marketing plans that consistently achieved targets for increased revenue.

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Implemented data-driven strategies to identify areas needing improvement in the customer journey.

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Developed creative presentations, trend reports, kitted assets, and product data sheets.

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• Conducted market research to identify new opportunities and target markets.

Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.

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SOCIAL MEDIA SUPERVISOR 01/2016 to 12/2020

Shop LC Austin, TX

Coordinated promotional campaigns with marketing counterparts, maximizing exposure while maintaining budgetary constraints.

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Managed and optimized company''s social media profiles for maximum visibility and reach.

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Analyzed social media performance data to identify trends, making informed decisions on campaign strategies.

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Reduced response times for customer inquiries by implementing an efficient monitoring system across all digital channels.

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Established a robust reporting system that allowed stakeholders to track key metrics effectively, ensuring alignment with business objectives.

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Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

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CUSTOMER SERVICE REPRESENTATIVE 07/2011 to 12/2015 Shop LC Austin, TX

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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Responded to customer requests for products, services, and company information.

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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

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Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

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Developed strong product knowledge to provide informed recommendations based on individual customer needs.

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Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

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Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

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Analyzed customer service metrics to identify trends and develop strategies for improvement.

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EDUCATION Aesthetician 11/2011

Avenue Five Institute, Austin, TX

High School Diploma 05/2011

Round Rock High School, Round Rock, TX

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