Customer Service Call Center
Resume:
Veronica Sotelo
Lake Elsinore, CA *****
*********@*****.***
I am Well organized, resourceful in generating new ideas and solving problems. Strong leadership qualities, able to take charge and get things done. I am also a quick learner, Friendly and Bilingual in English and Spanish.
Authorized to work in the US for any employer
Work Experience
Automotive Call Center Representative/BDC
Pedder Auto Group-Temecula, CA
December 2023 to Present
- Communicates effectively with Internet Customers and respond back to them according to their preferred method of communication, whether by phone and / or email.
- Through knowledge of all dealership products and services.
- Responds to e-mail inquiries within established time frames.
- Sets up appointments for customers to visit the dealership for test drives and service presentations.
- Inputting customer information into the CRM accurately.
- Staying on task & Prioritizing time wisely.
- Monitor personal daily, weekly and monthly sales and statistics.
- Maintain and communicate exceptional product and inventory knowledge to our guests.
- Work collaboratively with others in a team based environment.
- Efficiently record all customer interaction activity.
- Maintain and improve product and dealer knowledge through dealer provided learning.
- Facilitate timely follow up on all internet leads.
- Work effectively together with co-workers and managers to create maximum synergy, coordination and cooperation
Sales Professional
Frontier Management, LLC-Lake Elsinore, CA
August 2022 to Present
• Excellent customer service skills with the proven ability to resolve customer service issues and ability to follow through with customers.
• Self-starter, professional, demonstrates initiative, resourcefulness, and strong problem-solving skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment
• An openly communicative individual who thrives with human/client interaction
• Open-minded and receptive to constructive criticism to reinforce sales skills
• A strong sense of professionalism and composure in the workplace
• Confident in contributing new sales tactics in a collaborative environment with other entry-level Sales Representatives
Administrative Assistant/Receptionist
Live Well Family Counseling Services-Temecula, CA
April 2021 to August 2022
• Office was constantly busy, constantly having multiple phone calls.
• Would collect payments from patients as well as billing insurances. Made sure Insurances were up to date.
• Answering calls, contacting customers to verify their appointment and letting them know if they have a Copay before arriving.
• Insurance verifications and requesting authorizations from insurances.
• Data coll
Payroll Administrator
Empire Workforce Solutions-Ontario, CA
January 2020 to March 2021
• Calculate and process payroll on semi-monthly and bi-weekly basis.
• Calculate commissions in line with pay plans and labor guidelines.
• Process manual or void checks when needed.
• Audit and post payroll fees upon receipt from Paylocity.
• Post payroll to the general ledger within one day of receiving general ledger report in Paylocity.
• Manage and record vacation accruals and other time off accruals, for all employees.
• Edit and manage timesheets through Paylocity Time & Labor
• Enter all New Hire and Termination information into the payroll system and all other benefit platforms.
• Maintain sales licenses and update management upon expiration.
• Review and maintain personnel files up to date.
• Prepare new hire and termination reports for management.
• Prepare employee count every month for management.
• Prepare overtime reports for management on a monthly basis and as needed.
• Stay current with all Payroll related laws and regulations, insurance policies and internal policies.
• Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time.
• Exemplifies organizational culture and holds others in department accountable for doing the same.
• Other related duties as may be assigned.
Front Office Receptionist
Premier Urgent Care-Menifee, AR
November 2018 to July 2019
• Office was constantly busy, Constantly having walk-ins through urgent care.
• Only accepted PPO or Tricare insurance. Would Verify insurance on the daily . Due to only taking PPO and tricare insurance we would have many Cash Pay patients.
• Verified Appointments and got charts ready everyday for the next day. As we got charts ready we verified that their insurance was active and what the Copay would be.
• Would get Superbill ready for each patient before being checked in. Collected payment from patients.
• Would use Medisoft software to schedule patients and create superbills . Customer Service/ Receptionist
Friendly Dental Center-Murrieta, CA
July 2015 to September 2018
● Would collect payments from patients as well as billing insurances. Made sure Insurances were up to date.
● Answering calls, Contacting customers to verify their appointment and letting them know if they have a Copay before arriving.
● Making Appointments to be seen that way we have a busy day and the patients get the right care without waiting so long if they walk in .
● I would make invoices, superbills, and Date Entry. Education
Associates Degree in Ultrasound Technician
High Desert Medical College
August 2020 to Present
General Education
Palomar College
August 2018 to September 2019
Skills
• English/Spanish
• Insurance Verification
• Medical Scheduling
• Triage
• Medical Terminology
• Vital Signs
• Medical Office Experience
• Medical Billing
• EMR Systems
• Medical Records
• Experience Administering Injections
• ICD-10
• Anatomy Knowledge
• Patient Care
• HIPAA
• Phone Etiquette
• Supervising Experience
• Microsoft Powerpoint
• Microsoft Outlook
• Communication skills
• Bilingual
• Customer service
• Clerical Experience
• CPT Coding
• Data collection
• Data collection
Languages
• sp - Fluent
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