Brand Ambassador Customer Service
Resume:
Robin Nation
Dallas, TX *****
************@***.***
A sales professional (Brand Ambassador, and Customer Service Rep) with Direct (B2B) and Retail Experience, Merchandising and Training skills.
Work Experience
Contractor – Jan 1, 2024 to present
Summit Wines and 4Star Demos doing food demos and wine tastings
Brand Ambassador
Shamrock Provisions
May 5 2023 to December 2023
Set up presentation area featuring a variety of Boar’s Head products to sample. Engage customers, offering samples and product information. Train Deli personnel as needed.
Brand Ambassador
TROC Global Inc. October 2022 to Feb 2023
Work in a consultative capacity, assisting and training store personnel (sales and management). Primary focus was a new product set for Epson called Ecotank. Maintained the visible appearance of equipment as well as any configuration and troubleshooting as required. Demonstrate product capabilities and features through the sales cycle handing over the client to store personnel for purchase.
Breville
Brand Ambassador
July 2021 to October 2022
Returned in a Brand Ambassador role to work the North Dallas, Plano, Frisco territory. Left as there were not enough available hours to work.
Spectrum Account Executive
October 2020 to July 2021
Telecommunications product, cable, fiber phone and cellular sales to Mult-tenant Units.
Brand Ambassador
Breville USA - Dallas, TX September 2018 to 10/2020
Maintain brand awareness. Work in a consultative role as an ambassador to key accounts such as Williams-Sonoma, Sur La Table, and Crate and Barrel. Train personnel, attend marketing and oversee marketing events. Demonstrate and be a consultant for assisting in store sales.
Brand Ambassador
Dyson USA – Dallas TX October 2016 to September 2018
Primary duty was to demonstrate all Dyson products and close the sale {handing over to floor personnel]. Answer any customer questions or concerns. Act in a consultative capacity representing Dyson.
Winetasters – worked in Whole Foods sampling wines.
December 2015 – May 2016
SALES SPECIALIST -MOSAIC SALES SOLUTIONS - December 2015 to October 2016
Microsoft Surface Pro Products Assisted selling of Microsoft Surface
Pro Products and accessories
Sales Solution Specialist XBOX ONE products (Best Buy Stores)
SALES ASSOCIATE
NEIMAN MARCUS LAST CALL STUDIO October 2015 to February 2016
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
●Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
●Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
●Answer questions regarding the store and its merchandise.
●Describe merchandise and explain use, operation, and care of merchandise to customers.
Regional Account Manager - West Region
AMERICAN RED CROSS 2013 to 2014
32 Strategic Accounts with responsibility for new and win back business.
●Increase in Account base 20%
●115% Retention
Sales Representative
American Red Cross
2012 to 2013
Products include AED (Defibrillators - Cardiac Science, Zoll and Phillips), First Aid/CPR/AED Training
Classes, Disaster Preparedness consulting, First Aid Drills, & First Aid Supplies.
●Successfully built relationships with local community to increase awareness of local programs offered by the American Red Cross.
●Major win with AED sales to McClennan County (Waco) with $30,000 AED purchase
Sales Solution Consultant
AT&T - Dallas, TX 2011 to 2012
Managed an account base of 300 National Business Market accounts spanning all verticals. Initiate contact, addressing any outstanding issues, contracts are renewed or upgraded, and finding new opportunities for new product growth. Investigate mobility opportunities by probing for business needs, matching available applications to customer needs.
● Maintained retention quota and ended the year at 187%. This was accomplished through Upsell ● Customer Satisfaction Scores 197%. Customer reviews have bonus sections which add score. ● Overall Total Billed Revenue at 100%.
Account Executive
TIME WARNER CABLE BUSINESS SOLUTIONS - Coppell, TX
2009 to 2011
Solutions supported include Business Class Phone, High Speed Internet, Video, Fiber solutions, PRI,
Advanced Security, Web Hosting, & WIFI. Determination of serviceability, reading CAD diagrams, Site Surveys, managing service requests, CSR's & providing proposals, QA of contracts and managing/ monitoring installation process.
Business Development Manager
TRACESECURITY - Richardson, TX
2006 to 2008
Sold Software and IT Services - IT Security Compliance for HIPAA, GLBA, SOX, COBIT, and ITIL for the financial industry (Banks and Credit Unions). Products for Vulnerability Assessment, IT Audit, Risk
Management/Risk Assessment, Social Engineering, Penetration Testing, Digital Forensics Services via
Software over the web as a Service (SAAS).
●Consistently exceeded quota and won incentives for specific new product sales.
●Developed new vertical Accounts in the Insurance Industry.
●Increased average deal size by 50% and gained a new industry reference.
Education
Associate in Web Design
American Public University
September 2009 to July 2011
Skills
•Customer Service
•Computer Repair
•Sales
•Powerpoint
•CRM
•Marketing
•Outlook • Word
•Training
•Microsoft Office
•Business Development
•Information Security
•SOX
•Growing Experience
•Sales Experience
•Negotiation
•QuickBooks (2 years)
•Personal Assistant Experience (1 year)
•Spanish
•Microsoft Excel • Retail Sales
•Microsoft Word
•Merchandising
•Adobe Dreamweaver
•Visual Design
•Outside sales
•B2B sales
•English
•Microsoft Outlook
•SaaS
•Restaurant experience
•Computer literacy
•Food service
•Computer Networking
•Telephony
•Analytical (5 years)
•Coffee experience
•
Assessments
Sales Skills — Highly Proficient
July 2020
Influencing and negotiating with customers. Full results: Highly Proficient
Inside Sales — Proficient
August 2020
Understanding and responding appropriately in sales scenarios and performing common sales calculations.
Full results: Proficient
Outside Sales — Proficient
October 2020
Understanding and responding appropriately in sales scenarios and performing common sales calculations.
Full results: Proficient
Customer Focus & Orientation — Highly Proficient
April 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Indeed, Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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