Customer Service Social Media

Amber M Jones

**** *** ** ****#: 662-***-****

West Des Moines, IA 50265 ***********@*****.***

Profile

Ability to make decisions and maintain professionalism in stressful situations - well organized and detail oriented

High level of Customer Service

Excellent analytical and problem-solving skills

Strong customer service, Business Development and Networking skills

High Energy, Results driven, Great multi-tasking ability

Microsoft Office, Quick Books, Sage, Tenstreet

Work History

Worldwide Logistics Urbandale, IA

Customer Service Account Manager June 2020 – Aug 2023

Carrier development, cold calling trucking companies to build relationships in order to Broker them freight.

Negotiating rates with Customers and Carriers

Track & Trace

Utilizing DAT, Truckstop, Trucking planet to post loads and search trucks

Operating within TransVM

Networking to build relationships built on trust

Maco Transportation Memphis, TN

Business Development Manager / Customer Service & Recruiter March 2018 – March 2020

Carrier Development, New business and Maintain existing. Sourcing Carriers to use Maco’s dispatch program and/or lease on, as well as our partner, Vero Business Capital for Factoring services, through cold calling, emailing, face to face meetings, social media prospecting tactics.

Managed Social Media Platforms ie Facebook

If needed, obtain tags, insurance, 2290 for Maco and/or Owner Operators

Consult and Coach Owner Operators on DOT regulations and requirements

Builds strong relationships with Carriers and Drivers

Recruiting Company Drivers for Maco in addition to the Carriers using our dispatch program

Contracts, Vero Agreement and DOT Driver file management

Run MVR & Background checks for new applicants, verify employment history

Everify,, Drug & Alcohol Clearinghouse training

Set up and track Drug tests, Orientation and Safety courses for company drivers

Work leads for Vero Business Capital as well, referring carriers who need factoring, but not Maco’s service

Attend Networking events and meetings with Society of Females in Transportation and Memphis World Trade Club, partnering with University of Memphis and Herff College of Engineering

Millennium Search Memphis, TN

Recruiting Manager July 2016 – Mar 2018

Performed full cycle recruiting (screening, scheduling, interviewing, testing, managing the hiring manager relationship, negotiating, employment branding, culture questions, follow through after the candidate is hired.

Managed & Advertised via Social Media

Identified and submitted qualified candidates to client hiring managers.

Assisted with job requisition/description development.

Developed an ongoing and diverse pipeline using research, networking, database mining, etc. for prospective applicants.

Managed referral sources using a variety of technical tools to identify and attract a high qualified pool of candidates.

Collaborated with recruiting team to screen, test, and qualify applicants through the use of qualifying interviewing techniques and skill assessment testing

Used applicant tracking system maintenance and provided hiring manager with updates and summaries of recruiting progress.

KHI Solutions, Inc. Fort Dodge, IA

Commissions Specialist May 2015 to March 2016

Process commission payments from multiple insurance carriers and process payments to over 400 Agents.

Actively updates database of Agents, QuickBooks records & tax documentation.

Responsible for paying these agents through check or ACH transfer, sending them accurate statements and 1099 forms.

Research missing payments from Carriers

Fort Dodge Transmission Inc. Fort Dodge, IA

AP/AR – Office Clerk August 2013 to May 2015

Responsible for accounts receivable, accounts payable, billing, payment processing, customer interactions and much more. Answer phones, handle customer invoices and billing.

Daily business deposits. Run errands, mail, back up files, maintains reports necessary.

Assists in any needs of the owner and office manager.

Arranges monthly staff meetings

Independent Transportation Consultant October 2011 to August 2013

I have made many strong relationships in my previous positions. I am in close contact with many companies who are vital players in the Transportation Industry. There are many different people and companies who contact me for help in a wide variety of ways. I help in research in any venture they may be pursuing, set up referrals for Brokers, Factoring companies, and Carriers. Ensure meetings and transfer credit info and Contracts between parties. My last project was working directly with QC Energy as well as many of their partners in obtaining rail cars in regards to hauling Bulk Crude Oil in the Bakken Shale Oil

Project. I work directly with QC as well as ARI, being the liaison between the companies to help in time management.

Imperial Security Services Inc. Memphis, TN

HR & Accounts Receivable December 2011-September 2012

Responsible for all aspects of Accounts receivable. Accepting and tracking all payments.

Client billing, running reports, collections tracking.

Maintains accurate reports of guard hours for their payroll, employee benefits, and taxes.

Weekly business deposit, Filing against unemployment claims, hearings and documentation.

Assist Vice President of Finance with any other projects as needed. New bids and contracts, W-9 and Certificate of Insurance tracking.

National Bankers Trust Memphis, TN

Business Development Manager May 2010 – December 2013

Initiated contact with potential clients in the trucking industry to sell NBT’s services.

Developed and maintained spreadsheet of potential prospects to contact regularly.

Grew business and provided excellent customer service to all clients.

Acted as liaison for client, credit department, and client services.

Travel as necessary to meet with clients.

The Loft Home Collection Senatobia, MS

Office Manager August 2006 – May 2010

Responsible for accounts receivable, accounts payable, payroll, data entry, filing, sending and receiving faxes, answering phones, taking messages, ordering office supplies.

Provided back up support for sales personnel.

Supervised three employees.

Education

Arkansas

Kaplan University / Bachelor Psychology

References

Will be Furnished Upon Request

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