El Paso Customer Service
Resume:
HECTOR CANTU
SKILLS
• Strong Work Ethic
• Detail Oriented
• Customer Service
• Multitasking and Organization
• Bilingual
• Computer Skills
LANGUAGES
English
Full Professional
Spanish
Full Professional
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
WORK HISTORY
February 2024 - Current
Porter Deployed Services, El Paso, United States
April 2022 - February 2024
Service Advisor Fox Auto Team, El Paso
January 2020 - March 2022
Front End Associate Sam's Club, El Paso, United States Demonstrated flexibility and adaptability by effectively handling unexpected situations or emergencies that arose during overnight shifts, minimizing disruption for residents.
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• Communicated with coworkers and managers about completed duties. Enhanced security by vigilantly monitoring residents and reporting suspicious activities to Border Patrol Agents.
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Communicating with Border Patrol Agents and Processors regarding any medical or non medical services needed from residents.
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Offered friendly and efficient service to customers, handled challenging situations with ease.
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Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
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Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
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Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
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Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
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Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
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Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
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Inspected damaged vehicles to estimate repair labor cost and required parts expense.
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Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
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Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
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Helped customers complete purchases, locate items, and join reward programs.
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Answered questions about store policies and addressed customer concerns.
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CONTACT
El Paso, TX 79905
*************@******.***
November 2019 - January 2020
Security Guard Sun City Security Svcs, El Paso, United States
• Restocked and organized merchandise in front lanes. Managed inventory to reduce waste, accurately tracking stock levels and placing orders for replenishments.
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Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
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Ensured pricing accuracy, regularly checking and updating price tags and promotional signage.
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• Gathered shopping baskets and carts and relocated to designated areas. Maintained a safe environment for staff and visitors through proactive surveillance and communication.
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Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
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Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
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Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
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Secured premises and personnel by patrolling property and monitoring surveillance equipment.
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Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
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EDUCATION
June 2019
High School Diploma
Jefferson High School, El Paso, TX
• [3.7] GPA
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