Customer Service Office Manager
Resume:
Sandra Keel
Hardworker, Honest, Reliable, Multi-tasker and Team player
Mascoutah, IL 62258
*******@*****.***
Most of my experience has been related to the medical field which includes: medical assistant, office manager, follow-up biller and customer service
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Follow-up biller
Southern Illinois Healthcare Foundation-Sauget, IL January 2009 to September 2013
Responsibilities
Entering patient's medical charges and/or payments in the computer daily. Performing daily checks and balances of team members' work for accuracy. Answering telephone inquiries from patients, clients and employees. Provided excellent custome service to patients and clents daily. Accomplishments
I was able to successfully interact with other billers and together we mastered the task that entailed our job description. I also developed a trusting relationship with cllents and patients and in turn was able to better serve them.
Office Manager
Morning Star Missionary Baptist Church-St. Louis, MO August 2004 to January 2009
•Provide clerical support through time keeping, payroll, and data entry
•Receive and control incoming and outgoing mail
•Prepare and type correspondences, reports, forms, requisitions, etc
•Organizes and maintain files, records, manuals, handbooks, and other related material
•Maintain Supervisor’s calendar and schedule appointments
•Order office supplies and prepare requisitions for all items ordered
•Performed accounts payable functions for church expenses
•Scheduled client appointments and maintained up-to-date confidential client files
•Prepared annual company accounts and reports
•Reconciled bank statements
Customer Service Representative
NCO Group-Greensboro, NC
October 2006 to September 2007
•Provided solutions to customer complaints through tracking packages for UPS customers.
•Provided support to the sales team, ensuring all sales and service objectives were met.
•Answer questions regarding status of various accounts and attend to problems or complaints from customers via the telephone
•Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
•Worked with new customers in the development of new accounts and the implementation of new systems
•Generated repeat business through successful client follow-up. Office Manager
Victor L. Horsley, DPM-Belleville, IL
October 1989 to July 2004
•Scheduled daily appointments, handled phone communication, greeted patients, collected payments and posted accurate record of office charges and receipts into computer
•Managed operation and maintenance of office equipment, maintained appropriate quantities of business supplies and maintained cost records and supply sources for all business supplies
•Verified patient's eligibility and called to prcertify surgeries
•Performed administrative tasks such as distributing the mall, scheduling meetings and typing letters and documents
•Supervised six staff members, provided ongoing training, and delegated responsibilities
•Filed insurance claims
•Helped develop special sales and promotion plans, which led to 20% sales increase Education
Certificate of completion in Medical Secretary
Vanderschmidt Secretarial School - St. Louis, MO
1992 to 1992
Skills
• Office Management
Additional Information
• Exceptional Teaching Skills
• Supervisory Skills
• Teamwork/Planning Skills
• Takes Responsibility
• Excellent Oral & Written Communication Skills
• Quick Learner
• Counseling Skills
• Honesty/Integrity
• Computer Skills: Internet Explorer,
Microsoft Word/Excel/Power Point
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