Customer Service Rep

Brandi N. Baker

**** ********** **. **** **** TX 77536 **************@*****.*** •832-***-****

Objective

To obtain ful time position ot acompany where Ican bring my customer service and planning skills ot enhance company coordination processes ni place.

Work Experience

Intercontinental Container Terminals, la Porte TX - Land Coordinator Sept 2022-Aug 2023 Schedule al assigned customers tank truck activity and prepare al required associated paperwork.

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Interface daily with the Land Operations Manager or designated party regarding truck scheduling. Comply with al internal, local, state, and federal regulations concerning truck transportation.

Verify accuracy of daily Ship Out list, as assigned

Record daily, data for anticipated moves for truck on the Anticipated Movement Sheet, as assigned.

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Record data for truck orders into the JD Edwards system.

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Assemble and distribute Truck Order Packets. as required.

• Process daily "add-ons" for Customers' emergency moves.

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Interact with customers ot confirm shipments and/or missing shipments.

M&S

Logistics, Pearland Tx - Customer Service Rep/Customer Service Rep Supervisor

Aug 2016-Jul 2021 Tracking, tracing, and updating the status of shipments on a daily basis.

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Accurate and timely data entry into our system

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Active communication with customers, vendors, and co-workers through ahigh volume of e-mails, phone calls and verbal contact.

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Monitoring of reports.

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Accurate and timely billing to customers

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Provide customer service via email and telephone correspondence to address customer questions

and concerns.

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Maintain strong and effective relationships with vendors (shipping lines, trucking companies, etc.). Meet key performance indicators ot support the department, branch, product and overall company goals Report workflow progress ot Management on a frequent basis

Odfjell Terminals, Bayport Tx - Operator/Sr Customer Service Representative Jan 2004 - Aug 2016 Odfjell Terminals, Charleston Tx - Operator/Sr Customer Service Representative

Jan 204 -Aug 2016

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Work directly with operations daily ot efficiently get al rail/truck/marine movements completed with minimal delays.

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Create and process month end billing for each customer based on their services requested

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Assure that all product movement and handling is carried out in strict accordance with company and government regulations

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Manage, track, and forecast inventory allocation levels to maximize product availability to customers

• Complete al documents needed ot process client orders. Distributes documents to Operations and all other pertinent units or individuals

• Handle rail billing and equipment tracing/scheduling with UPRR

• Answer any additional questions the customers may have pertaining to their account For the Charleston office:

I was sent out there for 3months ot open the terminal and get the planning side of ti wirh SAP and the railroad running. When I got back to Houston I controlled the Charleston office and also handled Houston accounts.

Computer Skills

Proficient ni Microsoft Office Suite (Excel, Word, Outlook); SAP/TMS Certificates

• Valid TWIC card

• Hazmat and DOT certified

• Attended several courses through Fred Pryor seminars

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