Customer Service Food
Resume:
Hiroko
Boyles
SAN FRANCISCO, California, United
States, 94109
***************@*****.***
Education
High school graduate
Seikei High School, Fukushima, Japan
March 1995 - March 1998
Japanese language teacher
training course Finished in
Japanese language teacher
Human Academy, Shinjuku, Japan
March 2018 - January 2019
Completed additional certification
in Teaching Japanese as a Foreign
Language (JLPT N1) to enhance
teaching skills and ensure alignment
with internationally recognized
standards for proficiency in Japanese
language education. Stayed current
with best practices in language
teaching through continued
professional development workshops
and seminars.
Key Skills
Professional Experience
Shift Leader
Sweetgreen April 2023 - Present
Maintained inventory levels and handled weekly orders to meet production and sales goals
Responded to customer inquiries and resolved any issues or complaints in a professional and efficient manner
Conducted performance evaluations and provided feedback to team members to support their growth and development
Supervised and trained a team of 10+ employees to ensure seamless operations during shifts
Food service team member
Hinoya Curry June 2022 - March 2023
Demonstrated ability to work efficiently in a fast-paced food service environment while upholding high standards of customer service Skilled in accurately processing customer orders, handling cash transactions, and maintaining a clean and organized work area
Proven track record of effectively collaborating with team members to ensure smooth operations and timely service
Proficient in following food safety protocols, handling and preparing food items, and adhering to sanitation guidelines
Excellent communication skills, with a strong focus on positive interactions with customers and team members to create a welcoming dining experience Food service team member
Shake Shack January 2022 - June 2022
Provided exceptional customer service by assisting guests with menu selections, dietary restrictions, and special requests
Prepared and served food and beverages in a fast-paced restaurant environment while maintaining high standards of quality and cleanliness Collaborated with team members to ensure smooth and efficient flow of service during peak hours
Handled cash transactions accurately and efficiently, balancing cash register at the end of each shift
Demonstrated strong knowledge of food safety practices and consistently followed proper procedures for handling, storing, and disposing of food Call Center Operator
NTT call center April 2016 - February 2017
Efficiently handle high volume of incoming calls to provide excellent customer service and resolve inquiries in a timely manner
Collaborate with team members to share knowledge, support each other, and continuously improve overall call center performance. Utilize knowledge of company products and services to accurately answer customer questions and provide recommendations
Retail sale staff
For Twenty May 2015 - December 2015
Kitchen station organization
Food preparation techniques
Inventory monitoring
Shift planning
Employee scheduling
Mail management
Friendly, positive attitude
Team supervision
Food Allergies
Online Training
New Hire Training
Assisted customers in finding products that best suited their needs and preferences
Processed transactions accurately and efficiently using POS system Maintained a clean and organized store environment to enhance customer experience
Replenished merchandise on sales floor and effectively restocked inventory Provided excellent customer service by addressing inquiries and resolving complaints in a timely manner
Office Assistant
Haseko Construction Company February 2014 - March 2015 Managed incoming calls and directed them to the appropriate team members Maintained office supplies inventory and placed orders as needed Assisted with preparing and proofreading documents, reports, and presentations Provided general administrative support including filing, data entry, and photocopying
Music Venue booking event manager
Yoshimoto Live Music Agency March 2010 - March 2013 Successfully secured and managed booking agreements with a diverse range of musical artists and performers for live events at the venue Developed and maintained relationships with booking agencies, artists, and industry professionals to ensure a consistent lineup of high-quality entertainment Coordinated logistics for events, including sound & lighting setup, artist hospitality, and ticket sales, to ensure smooth execution of performances Implemented marketing strategies to promote events and increase attendance, resulting in consistently sold-out shows and increased revenue Languages
Japanese
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