Call Center Non-Emergency
Resume:
Karsyn Thompson
**** **** *****, **********, ** *2455
**************.****@*****.***
OBJECTIVE
I am a highly motivated and competitively driven person, seeking to use my skills and talents to obtain a position of employment.
EXPERIENCE
1st Choice Healthcare May 2024-Present
Call Center
Receive non-emergency calls
Advise callers and take messages to deliver to the Doctor and nurses
Responsible for being familiar with medication names and codes
Possess the ability to operate a phone system and transfer calls efficiently
Responsible for being familiar with the different kinds of insurance.
911 Dispatcher-July 2023-May 2024 (Pocahontas, AR)
E-911 Dispatcher
Receive emergency and non-emergency calls
Advise callers and dispatch emergency units to specific locations as necessary
Responsible for being familiar with police codes
Possess the ability to efficiently operate a police radio dispatch system Maintain the ability to remain calm during stressful situations
Devon Holder, 3rd Judicial District Prosecuting Attorney January 2023-May 2023
Victim advocate
Tell the victims about their court dates and go to court with them.
Work on the computer and talk to the victims over the phone.
File and make files.
I would talk to the victims to explain to them their cases and answer questions about their cases. And see if they had any needs.
We would have meetings with the victim and the Prosecuting Attorney.
Pocahontas Aquatic Center-May 2019-September 2021 (worked here for 3 summers)
Lifeguard
Earned CPR, First aid and Lifeguard certification
Surveyed pool and conducted rescues as necessary to help weak or injured swimmers get to safety.
Spoke with swimmers to enforce swimming rules
Administered first aid as necessary
Jungle Gym Daycare Center-May 2021 to May 2022 (Pocahontas, AR)
Daycare worker
Worked as a member of a co-operative team to provide an appropriate
education program for the children within the center
Provided a healthy, safe, and welcoming environment for the children
Organized, participated, and monitored children’s activities
Responsible for implementing daily routines, undertaking appropriate activities, and accountable for all tasks relating to the care of children.
SKILLS
Organized, conscientious, and dependable
Positive and contagious attitude
Comfortable and proficient with computer software and emerging technology
EDUCATION
Black River Technical College-2020-2022
General Education studies
Hoxie High School-2019-2021
Honors Diploma
Pocahontas School District 2008-2018
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