Customer Service Representative
Resume:
Jamila Lowe
Chicago, IL *****
***********@*****.***
Skilled team player with strong background in Customer Service. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/ Web Support
Dovenmuehle Mortgage, Inc.-Chicago, IL
January 2023 to Present
• Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
• Document all inquires, requests, resolutions, and follow-up tasks
• Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
• Display a courteous and empathetic attitude to all customers
• Perform research to answer customer inquiries and requests
• Grow existing customer accounts through exceptional customer service and effective sales techniques
• Meet quantitative performance metrics as outlined
• Keep customer accounts current by updating databases during calls
• assist with gaining online access, resetting passwords, retrieving username and updating email addresses
• assisted with making online monthly payments, escrow and assisted with removing late charges from acct.
• assisted with navigation to retrieve mortgage documents online. Customer Service Representative
Enova International-Chicago, IL
October 2021 to Present
• Answered inbound calls from customers to provide them with accurate product and service information.
• Follow up on customer request via telephone and email
• Provide loan extensions and process loan payments
• Identify, research and resolve customer issues
• Provide a high level of service to callers to ensure they understand the loan process Intake Specialist
Express Employment Professionals,Nov-South Bend, IN November 2020 to Present
• Current,Mishawaka, IN
• Conducted telephone interviews for past and potential employees.
• Gathered work history and skills so that they can be matched for the perfect job.
• Data entry
• Extensive Customer Service
• Contacted past employees to see if they were in need of employment
• Deactivated non compliant and non active employees in our database
• Conducted Drug Screens
• Pass out weekly paychecks to employees
• Scanning and faxing duties
Surveyor
Press Ganey Associates-South Bend, IN
April 2016 to April 2020
• Contacted patients via telephone to inquire about how their Emergency Room, doctors' visits or dialysis treatment went and how they were treated during the visit
• Made notes and documented each call
• Designed paper surveys to be mailed out
Customer Service Manager
K-Mart-Mishawaka, IN
October 2010 to March 2016
• Passed out cash drawers to cashiers starting their shifts
• Cashed out drawers
• Made change for Cashiers
• Checked out customers at POS
• Exchanges and Returns
• Debit and Credit card transactions
• Cash Handling
• Customer Service
• Answering all inquiries via telephone and in person Customer Retention Specialist
South Bend Tribune-South Bend, IN
January 2005 to July 2009
• Contacted customers and collected payments for current and past due newspaper subscriptions
• Contacted current subscribers via telephone to let them know payment is due.
• Accepted debit/credit card transactions via telephone
• Offered EZ-pay (automatic deduction) to all subscribers Education
High in SchoolDiploma,General Education
GeorgeW.Collins HS -Chicago
June 1994 to June 1994
Skills
• Organizational skills
• Computer networking
• Microsoft Office
• Customer service
• Computer skills
• Recruiting
• Data entry
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• Customer support
• Medical terminology
• Medical office experience
Assessments
Recruiting — Proficient
October 2021
Managing the candidate sourcing and selection process Full results: Proficient
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Case management & social work — Proficient
October 2021
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate