Product Designer Senior

Oliver Fernandez Morgan

+1-613-***-**** *******@********.***

http://www.linkedin.com/in/oliverfmorgan Located in Ottawa I am a Senior Product Designer passionate about pushing the boundaries of UX to create elegant and inclusive solutions. With a background in Graphic Design and experience working in Spain, Lithuania, Germany, Canada, and the UK, I bring a diverse perspective to my design approach. My expertise lies in visual design, rapid prototyping, and research skills. I thrive on using a humane approach to transform complex problems. As a bilingual professional (English and Spanish), I excel in collaborating with cross-functional teams to deliver exceptional user experiences. SKILLS

● Experienced in Lean UX, Pair designing, Contextual Inquiry, Think-aloud research, Experience Mapping, Heuristic Evaluation, Usability Testing, User Personas, Task Analysis, Information Architecture, User Interviews, A/B Testing

● Proficient in Figma, Axure, Balsamiq, Sketch, InDesign, Photoshop, Illustrator, WordPress and HTML prototyping, and basic understanding of React JS

● Native proficiency in English & Spanish

EXPERIENCE

Sr. Product Designer British Gas, Centrica PLC (UK) 11.2021 – 07.2024

● Collaborated with product owners to identify design challenges within the Debt and Prepayment squads. Proposed innovative solutions to improve customer experiences and new product offerings that serve 400k and 1.5M customers, respectively.

● Championed a customer-centric approach by leading and facilitating Design Thinking workshops for 50 participants across six cohorts. Encouraged the team to act and prioritize efforts based on clear goals and problem statements.

● Embraced transparency by consistently sharing progress updates, summarizing decisions, and documenting work. Ensured inclusive access to project details and promoted equity within the team and customer base.

● Took proactive action to coach and mentor five junior and intermediate designers, fostering their leadership abilities and developing their design and research skills. User Experience Specialist British Columbia Institute of Technology (Burnaby) 6.2020 – 10.2021

● Demonstrated a collective growth mindset by seeking feedback from internal clients and end-users while migrating content to BCIT's new website, actively learning and improving the information architecture and accessibility.

● Contributed to a culture of empathy by conducting workshops focused on content and design accessibility, fostering understanding and curiosity among participants, and promoting a sense of belonging within the institute-wide community.

● Implemented transparent practices by summarizing progress, decisions, and source materials, which makes it easy for others to follow and engage with the work. Actively sought feedback from diverse stakeholders to inform iterative improvements. Instructor - UX/UI Fundamentals BCIT (Burnaby) 9.2020 – 12.2020 UX Designer TrafficJunky-MindGeek (Montreal) 6.2019 – 6.2020

● Identified repetitive tasks and actively used tools and processes to streamline and optimize workflows, enabling more efficient use of resources and improving overall productivity.

● Embraced the principle of empathy over ego by collaborating with product owners, stakeholders, and development teams to understand customer needs, incorporating feedback into the design process, and delivering solutions that resonated with end-users.

● Published documentation and style guidelines for a seamless project handover, promoting transparency externally and building trust with customers. UX Designer Ample Labs & Civic Tech Toronto (Toronto) 1.2019 - 5.2019

● Moderated, transcribed, and analyzed five user interviews.

● Collaborated with a team to create and deliver an Experience Map (Journey Map) for a caseworker's quest to assist vulnerable youth.

UX Designer & Analyst (Contract) Royal Bank of Canada (Toronto) 4.2018 - 12.2018

● Applied Design Thinking principles and UX methodology to the Cyber Security Awareness and Education team, resulting in a 20% reduction in cyber threat incidents involving RBC employees. UX Designer ACART Equipment S.L. (Toronto) 3.2016 - 6.2017 Design Coordinator FORMAT Magazine (Schwaebisch Gmuend, Germany) 9.2014 - 5.2015 Graphic Designer Facthous (Madrid, Spain) 1.2013 - 6.2013 EDUCATION

Master of Information & UX University of Toronto 9.2017 - 4.2019

● Recipient of T-Holder’s Academic Excellence Award in the 2017-2018 and 2018-2019 academic years.

● To satisfy my personal and professional interests in Healthcare and Education, I broadened my coursework to include courses from the Master of Biomedical Engineering, the Master of Museum Studies, and the Faculty of Music.

Bachelor of Design Universidad Complutense de Madrid 9.2011 - 6.2015

● 4-year program during which I earned 2 Honours Mentions in Photography & UX Foundations.

● ERASMUS exchange program at HfG Schwaebisch Gmuend from 9.2014 to 6.2015. VOLUNTEERING

Mentor ADPlist (Online, Global) 1.2020 – Present Designer Saturna Island Heritage Centre (Southern Gulf Islands, Canada) 6.2020 – 11.2020 Ask an Alumni Faculty of Information (Toronto, Canada) 7.2019 – Present MORE ABOUT ME

I was a member of the Spanish National Team for Surf Lifesaving from 2003-2009, competing in two World Championships, three European Championships, and various international events. During grad school, I played Water Polo for the Varsity Blues and proudly contributed to winning two Ontario University Association Championships.