Customer Service Care
Resume:
Alicia Moreno
West Chicago, IL *****
***********@***.***
A proactive dispatcher with hands-on experience within the customer service field. Well with high organizational and planning skills. Has strength in finding creative solutions to problems, improving customer satisfaction. Aiming to incorporate an efficient workflow with the goals of a future employer. Work Experience
Customer Care Representative (CCR)
Groebner-West Chicago, IL
April 2022 to Present
• Process inbound orders for customers in the Natural Gas Industries and Contractors to include scheduling, coordinate shipping & invoicing .
• Respond to & resolve customer issues as they arise
• Communicated daily between all internal departments & outside sales territory managers .
• Certify state approval for all materials.
• Prepared return merchandise approvals (RMA).
• Communicate between client and manufactor for booking reports. Facilitate all aspects of importation of cargo as necessary - i.e. arrange door delivery, arrange customs clearance through our network of services.
Update and complete arrival notices as they are downloaded from our logistics offices. Track and trace shipments - keeping customers well informed of any / all changes. Maintain documentation and records according to established company paperless protocol. Dispatcher Office Assistant
A&P Grease Trappers & Septic-Batavia, IL
January 2021 to February 2022
● Directed the dispatching, routing, and tracking of 10 fleet vehicles.
● Maintained & updated detailed records of customer phone calls, in both electronic & physical databases.
● Systemized over 60 phone calls per day by closely monitoring the dispatch board.
● Strategically sent out technician drivers to assist callers.
● Assessed and adjusted over 6 routes per day based on daily circumstances, including traffic, weather, and workers available.
● Completed daily paperwork & computer data entries based on specified management directions.
● Processed orders & invoices, created daily shipping logs, & ran bulk pick sheets. Customer Service & Collections, AR & AP
Zinger Property Group-West Chicago, IL
October 2016 to December 2020
● Prepared & mailed accurate invoices to customers, documented account updates,
& processed payments.
● Readily answered customer questions regarding accounts & payments.
● Completed outreach calls to vendors & customers to resolve account needs.
● Organized account records by applying designated codes to invoices, files, & receipts. Education
12 in General Studies
Elgin Community College - Elgin, IL
High school diploma
West Chicago Community High School, - Chicago, IL
Skills
• - Communicating clearly and helpfully
• Customer services
• Scheduling actions & adjusting routes
• Spanish speaking
• Office equipments operation
• Leadership & taking initiative
• Utilization of Titan, Spectrum, & SXe programs
• Following workflow processes
• Account reconciliations
• Bilingual
• Distance & time calculations/estimations
• Use of DAT Freight & Analytics
• Extensive knowledge of AR/AP, Microso Excel, & Quickbooks sowares
Contact this candidate