Customer Service A Team
Resume:
Luis David Fiffe
Blue Ash, OH *****
***********@*****.***
Skilled and versatile sales professional with experience in customer service, sales, and delivery. Proficient in managing teams, creating marketing strategies, and maintaining accurate financial records. Possess strong communication and organizational skills. Currently enrolled in high school. Work Experience
Waiter
Cocina de Barrio-Tapachula, Chis.
June 2024 to August 2024
• Provided exceptional customer service by promptly greeting and seating guests, ensuring a positive dining experience
• Effectively communicated daily specials, menu items, and beverage options to customers, resulting in increased sales
• Collaborated with kitchen staff to ensure timely delivery of meals while maintaining high quality standards
• Managed multiple tables simultaneously during busy shifts, demonstrating strong multitasking abilities Cook's Assistant
Confusio Restaurant-Tapachula, Chis.
April 2024 to May 2024
• Assisted in the preparation and cooking of meals, ensuring adherence to recipes and quality standards
• Prepared ingredients by chopping vegetables, cutting meat, and measuring spices according to recipe requirements
• Operated kitchen equipment such as grills, ovens, fryers, and mixers safely and efficiently
• Collaborated with other kitchen staff to ensure timely completion of food orders during peak hours
• Maintained a clean and organized work area, including proper storage of ingredients and utensils Salesman
Self own business-Havana
November 2023 to April 2024
• Successfully launched and operated a small business, overseeing all aspects of daily operations
• Developed and implemented effective marketing strategies to drive customer acquisition and increase sales
• Managed a team of XX employees, providing leadership, training, and guidance to ensure high productivity levels
• Maintained accurate financial records, including budgeting, forecasting, and expense tracking
• Implemented inventory management system resulting in XX% reduction in stockouts and improved order fulfillment process
• Created and executed social media campaigns that increased brand awareness by XX%
• Analyzed market trends and competitor activities to identify opportunities for business growth Massage Therapist - Independent Contractor
self employeed. Part Time-Havana
September 2023 to April 2024
• Performed various massage techniques including Swedish, deep tissue, and hot stone massages to alleviate muscle tension and promote relaxation
• Customized massage sessions based on individual client needs and preferences, ensuring a personalized experience
• Maintained a high level of professionalism and confidentiality while interacting with clients
• Effectively communicated with clients to assess their medical history, injuries, or areas of concern before each session
• Educated clients about the benefits of regular massage therapy for stress reduction, pain management, and overall well-being
• Consistently achieved an average customer satisfaction rating of XX% through attentive service delivery
Salesman (part-time)
Feria de Artesania Del Morro Cabaña-Havana
May 2023 to December 2023
• Provided expert guidance to customers on selecting the perfect piece of fine jewelry based on their preferences, budget, and occasion
• Conducted market research to stay updated on current trends in fine jewelry design, enabling proactive recommendations to customers
• Handled all aspects of the sales process including product presentation, negotiation, closing deals, and processing transactions accurately
• Assisted in inventory management by conducting regular stock checks, identifying popular items for reordering, and monitoring slow-moving inventory
• Resolved customer complaints or concerns promptly and effectively while maintaining a positive attitude to ensure customer satisfaction
Bike Messenger Part Time
Shoestore Centro Habana-Havana
September 2022 to December 2023
• Delivered packages and goods to customers in a timely and efficient manner
• Maintained accurate records of deliveries, ensuring all necessary documentation was completed
• Handled customer inquiries and concerns professionally, providing excellent customer service
• Utilized GPS navigation systems to plan the most efficient routes for deliveries
• Organized packages for delivery based on priority and location
• Assisted with inventory management by accurately tracking delivered items
• Resolved any delivery discrepancies or issues promptly and efficiently Warehouse worker and sales
Ochoa Vinos y Licores-Havana
March 2021 to September 2022
Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed inventory levels at retail locations to ensure optimal stock availability while minimizing excess inventory costs
• Analyzed market trends, competitor activities, and consumer preferences to identify potential growth areas for the company's products
• Managed and maintained accurate inventory records, ensuring proper documentation of incoming and outgoing shipments
• Assisted in the coordination of warehouse operations, including receiving, storing, organizing, and distributing materials
• Maintained a clean and organized warehouse environment by conducting regular inspections and implementing improvement initiatives
Education
Bachelor's degree. Unfinished in Medicine
Facultad Calixto García. Universidad de Ciencias Médicas de la Habana - Havana September 2019 to May 2024
High school diploma
IPU Gerardo Abreu Fontan - Havana
September 2015 to June 2018
Skills
• Order Fulfillment
• Management
• Sales Management
• Budgeting
• Medical knowledge
• Social media management
• Database magnament
• Microsoft Word
• Teamwork
• Adaptability
• Fast learning
• Spanish language
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