Customer Service Multiple Genres
Resume:
Denise Carter
**************@*****.***
Winter Garden, Florida
EXPERIENCE
National Assessment of Educational Progress (NAEP) Assessment Coordinator Westat, Remote Worker Supporting Maryland and Florida - 6 months (the duration of the project)
● Conducted assessment planning meetings to coordinate several educational institutions' participation in a nationally recognized educational assessment. The cumulative outcome of the assessment is the Nation's Report Card.
● Ensured assessments were performed per federally mandated guidelines to measure a student's academic achievements accurately. All reports are directly reported to the National Center for Education Statistics (NCES)
● Independently worked with educational administrators, i.e., Principals, Administrative Staff, and Information Technology Officers, to achieve concurrence and buy-in to participate in the assessment.
● Managed and maintained accountability for technical equipment, i.e., laptops, servers, and peripheral devices valued at approximately $52,000. Ensured equipment was 100% functional, including facilitating cybersecurity and operational updates.
● Responsible for the setup, tear-down, and transportation of all equipment and devices.
● Trained assessment test administrators to administer the evaluation, and mentored test administrators to personalize their presentations within the federal guidelines to ensure equal opportunity and optimal testing environments. REGIONAL REGULATORY COMPLIANCE SPECIALIST
Air Wisconsin Airline Corp (AWAC), Lester, PA - 31 Months
● Conduct random drug testing on AWAC personnel
● Perform Employee Relations office duties
● Conduct New Hire Orientation Meetings
● Ship specimens via DHL
RESIDENT DIRECTOR
A Better Chance, Swarthmore, PA - 28 Months
● Direct, assist, and mentor youth with school, household and daily activities
● Maintain non-profit budget for facility needs
● Coordinate activities, drivers, staff as needed
● Prepare reports to national board
● Promote Community awareness of program
CLINICAL RESEARCH COORDINATOR
Radiant Research, Philadelphia, PA - 18 Months
● Provide a critical service to biopharmaceutical companies by recruiting study participants into clinical research, conducting the clinical research protocol and collecting the data necessary to support the safety and efficacy of the drug company's product to the Food and Drug Administration (FDA).
HEALTH SCREENER
Impact Health, King Of Prussia, PA - 13 Months
● Collect blood via finger stick samples, urine for drug testing and breathalyzer
● Biometric testing at health events
● Educate participants regarding health issues
SUPERVISOR/LEAD FIELD INTERVIEWER/DATA COLLECTOR
University of Michigan, RTI, NORC, Temple University, ORC Macro, Westat, Philadelphia, PA - 64 Months
● Maintain confidentiality of personal information of respondents
● Provide summaries and assessments of interviewed materials
● Conduct in home interviews on various topics with respondent
● Outreach and gain confidence of respondents regarding sensitive subject matters. MANAGER/CHECK CASHING AGENCY
Financial ExchangeACE/Leonards
Philadelphia, PA - 96 Monts
● Verify and maintain confidentiality of customers personal information
● Responsible for the cashing of checks, selling money orders, postage stamps, provide payment of utility bills
● Deposit large sums of cash into company bank accounts
● Provide assistance to fellow employees at numerous locations, etc. MEMBERSHIP REPRESENTATIVE
Nielsen TV Ratings, Plymouth Meeting, PA - 18 Months
● Recruit household for Nielsen TV Ratings participation
● Answer multi-line phone system, provide assistance to callers
● Sort, distribute, prepare, incoming/outgoing mail
● Operate business equipment
● Inventory and distribute equipment to installers/techs
● Make reservations for office events
CUSTOMER SERVICE REPRESENTATIVE/SITE COORDINATOR
Ford Plant, Norfolk, VA - 48 Months
● Gather and convert data into report format for Ford personnel. Quality control calls to customers regarding level of satisfaction.
● Write and present customer concerns for vehicle engineers. EDUCATION
OLD DOMINION UNIVERSITY
Norfolk, VA
Associates in Psychology and Minor in English
SKILLS, QUALIFICATIONS, AND ACHIEVEMENTS
● Supervisory/Managerial Experience
● General Interview Training
● 6+ Year(s) Experience
● Certification in all aspects of interviewing
REFERENCES
Available upon request.
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