Customer Service Store Associate

BHUPINDER KAUR

Edmonton

************@*****.***

Mobile number : 825-***-****

PROFESSIONAL SUMMARY

Dynamic and customer-focused professional with six years of experience managing a successful clothing boutique. Adept at providing personalized customer service, handling sales, and overseeing daily operations. Proven track record in building strong client relationships and driving business growth through exceptional service and product knowledge. Holds a high school diploma and a specialized diploma in stitching, bringing both retail and technical skills.

EMPLOYMENT EXPERIENCE

Store Associate

Indian Food Market

Provided friendly and attentive service, addressing customer needs and inquiries promptly to enhance their shopping experience and foster customer loyalty.

Conducted checkout processes efficiently, including scanning items, processing payments, and handling returns or exchanges with accuracy and speed

Assisted with receiving shipments, stocking shelves, and organizing products. Monitored inventory levels to ensure availability of popular items and managed product rotation to minimize waste.

Assisted with store promotions and special events by setting up displays, updating signage, and informing customers about discounts and new products.

Customer Service Associate

Parts Source, Edmonton

Managed and resolved a wide range of customer inquiries and complaints, utilizing problem-solving skills to ensure quick and satisfactory resolutions, often within set service timeframes.

Delivered high-quality customer service by addressing customer needs with empathy and professionalism, resulting in improved customer satisfaction and positive feedback.

Proactively identified and implemented solutions to enhance the overall customer experience, including personalizing service and providing tailored recommendations based on customer preferences.

Accurately documented customer interactions, transactions, and feedback, using CRM systems to track and manage data, which helped in analyzing trends and improving service delivery.

Worked closely with team members and other departments to resolve complex issues and streamline processes, contributing to a cohesive team environment and efficient operation of the customer service function.

Owner

Hunnar boutique, India

Successfully operated a boutique specializing in Punjabi Clothing, managing all aspects of the business from inventory to customer service.

Provided personalized assistance to customers, helping them select products that met their needs and preferences, resulting in a loyal client base.

Handled sales transactions, managed cash flow, and ensured accurate bookkeeping.

Oversaw inventory management, including ordering new stock, organizing displays, and conducting regular inventory audits.

Implemented marketing strategies to promote the boutique, including social media campaigns and local events, leading to increased foot traffic and sales.

LANGUAGES

Punjabi – Fluent (Written and Verbal)

Hindi – Fluent (Written and Verbal)

English - Fluent (Written and Verbal)

AVAILABILITY

Day

Available Hours

Monday

9:00 AM – 9:00 PM

Tuesday

9:00 AM – 9:00 PM

Wednesday

9:00 AM – 9:00 PM

Thursday

9:00 AM – 9:00 PM

Friday

9:00 AM – 9:00 PM

Saturday

10:00 AM – 10:00 PM

Sunday

11:00 AM – 11:00 PM

Contact this candidate